Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298829 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Luke's Magic Valley Medical Center — 650 Addison Ave W, Twin Falls ID, 83301

Aug 20, 2025 → Dec 15, 2025

✅ Completed
PSM Last business day of August 2025
Target: Aug 29, 2025
🕐 Clock stopped: Completed (Dec 15)
✗ SLA Missed (108d late)
Coordinators 83.9d
Billing 2.1d
✗ SLA Missed
Coordinators
83.9 days
Over SLA
Billing
2.1 days
Over SLA
Created: Aug 20, 2025 Due: Dec 31, 2025 Completed: Dec 15, 2025 (16 days early)
📅
83.5 days Total Age
⏱️
80.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
83.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
28 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Dec 7, 2025
Visit 2 Dec 8, 2025
Visit 3 Dec 9, 2025
Visit 4 Dec 10, 2025
Visit 5 Dec 11, 2025
Visit 6 Dec 12, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 267 days old
🚨
Primary Delay 80.4 days stuck in "Scheduled"
⏱️
Total Delay 83.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.5d / 1.0d SLA
Scheduled
80.4d / 2.0d SLA
Closed
3.9d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/20/2025 1445 CM ack msg; LM w/CP re compliance; LM w/ME, BB, CW; 1628 ME avail; 1650 LM w/Chris re cnfm; 1652 Chris cnfm; ack cnfm; LM W/ME 8/25/2025 1407 CM 2nd msg w/ME; 1458 ME ack cnfm

Timeline

📋
▶
2 Work Order Created Aug 20, 4:19 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Aug 25, 4:46 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 0h
🚨 77.9 business days
💵
▶
2 13x Expenses Added Dec 10, 9:29 AM
13x Expenses Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 11.5, 0.5, 8, 0.25
⏳ 3.0 business days
⏱️
8x Labor Added Dec 12, 11:50 AM
Type: Labor
Status: Open
Qty: 0.5, 8, 0.25
🚗
▶
2 Travel Added Dec 12, 12:06 PM
Travel Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.75
⏳ 2.0 business days
⏱️
▶
2 Labor Added Dec 15, 11:27 AM
Labor Added → Status: Completed
✔️
Status: Completed by Michelle Evans
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 111d 19h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Caitlin Mcgee Dec 18, 5:55 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 6h
📨
Status: Invoice Pending by Hannah Shaw Dec 19, 9:22 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15h 26m
🧾
▶
2 Invoice Created Dec 19, 4:53 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 7h 31m

Bottlenecks

Ready for Scheduling
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Scheduled
Duration: 80.4 business days (threshold: 2.0 business days)
Exceeded by 78.4 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Michelle Evans
Scheduled
Dec 9, 8:00 AM
Created
Aug 20, 4:19 PM
Invoice #
SM-249582

Work Details (28)

Name Type Status Qty Amount Date
WL-03032594 Expenses Open 1 $601.14 Dec 10, 9:29 AM
WL-03032595 Expenses Open 1 $297.00 Dec 10, 9:29 AM
WL-03032597 Expenses Open 1 $52.00 Dec 10, 9:29 AM
WL-03032598 Expenses Open 1 $52.00 Dec 10, 9:29 AM
WL-03032599 Expenses Open 1 $52.00 Dec 10, 9:29 AM
WL-03032600 Expenses Open 1 $52.00 Dec 10, 9:29 AM
WL-03032601 Expenses Open 1 $52.00 Dec 10, 9:29 AM
WL-03032602 Expenses Open 1 $197.97 Dec 10, 9:29 AM
WL-03032603 Expenses Open 1 $260.36 Dec 10, 9:29 AM
WL-03032604 Expenses Open 1 $205.90 Dec 10, 9:29 AM
WL-03032605 Expenses Open 1 $159.30 Dec 10, 9:29 AM
WL-03032606 Expenses Open 1 $291.53 Dec 10, 9:29 AM
WL-03032607 Expenses Open 1 $55.62 Dec 10, 9:29 AM
WL-03032615 Labor Open 11.5 $460.00 Dec 10, 9:33 AM
WL-03032616 Labor Open 0.5 $20.00 Dec 10, 9:33 AM
WL-03032617 Labor Open 8 $817.00 Dec 10, 9:33 AM
WL-03032618 Labor Open 0.25 $10.00 Dec 10, 9:33 AM
WL-03035793 Labor Open 0.5 $20.00 Dec 12, 11:50 AM
WL-03035794 Labor Open 8 $817.00 Dec 12, 11:50 AM
WL-03035795 Labor Open 0.25 $10.00 Dec 12, 11:50 AM
WL-03035796 Labor Open 0.5 $20.00 Dec 12, 11:50 AM
WL-03035797 Labor Open 8 $817.00 Dec 12, 11:50 AM
WL-03035798 Labor Open 0.25 $10.00 Dec 12, 11:50 AM
WL-03035799 Labor Open 0.5 $20.00 Dec 12, 11:50 AM
WL-03035800 Labor Open 5 $817.00 Dec 12, 11:50 AM
WL-03035828 Travel Open 58 $40.60 Dec 12, 12:06 PM
WL-03035829 Labor Open 1.75 $0.00 Dec 12, 12:07 PM
WL-03037850 Labor Open 10 $400.00 Dec 15, 11:27 AM

Details