📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069
Aug 21, 2025 → Sep 22, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Aug 28, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Aug 29, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Aug 21 → Aug 25, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
4d
▶ Clock Running
Status: Scheduled
Aug 25 → Aug 29, 2025
4 business days (counted)
Running total: 6 of 5 biz days used
Created: Aug 21, 2025Completed: Aug 29, 2025
Business Days Used6 / 5
05d budget+1d over
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 21 → Aug 21
Created
▶ Running
0
0 / 5
Aug 21 → Aug 21
Ready for Scheduling
▶ Running
0
0 / 5
Aug 21 → Aug 25
Assigned
▶ Running
2
2 / 5
Aug 25 → Aug 29
Scheduled
▶ Running
4
6 / 5
Dispatch0.0d
Coordinators6.7d
Field Work16.0d
Billing172.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.7 days
Over SLA
Field Work
16.0 days
Over SLA
Billing
172.6 days
Over SLA
Created: Aug 21, 2025
Due: Aug 28, 2025
Completed: Sep 22, 2025 (24 days late)
📅
21.7 daysTotal Age
⏱️
171.6d in Billing ReviewLongest Stage
🔄
9 transitionsStatus Changes
⚠️
188.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 357 days old
🚨
Primary Delay171.6 days stuck in "Billing Review"
⏱️
Total Delay188.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.6d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Completed
16.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
171.6d / 2.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
5/31 JJ: Battery replaced and paid / provided PO on WO-01310547
4/9 BA - Client stated that the work for the batteries on 604117328 has already been paid for under WO-01310547. I am investigating this and will provide an update asap
12/23 JJ: Emailed Biomed re. PO, Billing will need to be adjusted to PO, part pricing is incorrect in WO
9.22.25 Hshaw - waiting for PO
19sep2025 fjackson closing work order per supervisor, work complete waiting on PO still, hold in billing until PO received 28aug2025 fjackson still waiting on PO 22aug2025 fjackson awaiting PO from customer/work complete
🔧Work Performed
21aug2025 fjackson replaced batteries and verified functioning ok
🔍Technician Findings
2 year battery replacement
⚠️Problem Description
PO request for 2 year battery replacement
Jackson, Robert
📄Description
Bed, Electric
May 31, 2026 2:57pm
@Hannah Shaw WO is non billable, pls process with $0
📅
WO-01299003 - Repair - TotalCare P1840 - West Chester - UC HEALTH WEST CHESTER HOSPITAL
Aug 28, 2025 3:00pm – 4:00pm
Work Order: WO-01299003
Account: GE HEALTHCARE
Customer Case Number:
Location: UC HEALTH WEST CHESTER HOSPITAL
Address: 7700 UNIVERSITY DR, West Chester, OH 45069
Manufacturer: Hill-Rom
Model #: TotalCare P1840
Serial #: P269AM9210
Contact Name:
Contact Phone:
Contact Email:
Due Date: 8/28/2025
PDF
WO-01299003 603682222 P269AM9210
Aug 22, 2025
PDF
WO-01299003 603682222 P269AM9210
Sep 5, 2025
Timeline
📋
▶
2
Work Order Created Aug 21, 2:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Aug 21, 3:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:50m
⏱️
3x Labor Added Aug 22, 1:55 PM
Type:Labor, Travel
Status:Open
Qty:1, 28
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Aug 25, 3:27 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Robert Jackson
Scheduled For:2025-08-28T19:00:00.000+0000
⏳4.0 business days
🔩
▶
2
Parts Added Aug 28, 11:13 PM
Parts Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From:Scheduled
To:Completed
Duration in Previous:3d 7h
🚨16.0 business days
🏁
Status: Closed by Robert JacksonSep 22, 7:21 AM
From:Completed
To:Closed
Duration in Previous:24d 8h
💵
Status: Billing Review by Hannah ShawSep 22, 3:32 PM
From:Closed
To:Billing Review
Duration in Previous:8h 10m
🚨172.0 business days
📄
Status: Ready to Bill by Hannah ShawJun 1, 9:45 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:251d 18h
📨
▶
2
Status: Invoice Pending Jun 1, 5:55 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created Jun 2, 8:00 AM
Invoice Number:SM-263520
Bottlenecks
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Completed
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Billing Review
Duration: 171.6 business days (threshold: 2.0 business days)