Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01299393 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Med One Equipment Rental — 5725 N Commerce Ct, Alpharetta GA, 30004

Aug 25, 2025 → Jun 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed
Active: 42 biz days
Paused: 159 biz days
🕐 Clock stopped: Completed (Jun 16, 2026)
▶ Clock Running
Status: Created
Aug 25 → Sep 8, 2025
9 business days (counted)
Running total: 9 of ? biz days used
⏸159d
⏸ Clock Paused
Status: Ready for Release
Sep 8 → Apr 29, 2026
159 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 29 → May 19, 2026
14 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: On Hold
May 19 → May 29, 2026
7 business days (counted)
Running total: 30 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 29 → May 29, 2026
0 business days (not counted)
▶ Clock Running
Status: Assigned
May 29 → May 29, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
May 29 → May 30, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Completed
May 30 → Jun 15, 2026
11 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Incomplete
Jun 15 → Jun 16, 2026
1 business day (counted)
Running total: 42 of ? biz days used
Created: Aug 25, 2025 Completed: Jun 16, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Aug 25 → Sep 8 Created ▶ Running 9 9
Sep 8 → Apr 29 Ready for Release ⏸ Paused 159
Apr 29 → May 19 Ready for Scheduling ▶ Running 14 23
May 19 → May 29 On Hold ▶ Running 7 30
May 29 → May 29 Ready for Release ⏸ Paused 0
May 29 → May 29 Assigned ▶ Running 0 30
May 29 → May 30 Scheduled ▶ Running 0 30
May 30 → Jun 15 Completed ▶ Running 11 41
Jun 15 → Jun 16 Incomplete ▶ Running 1 42
Dispatch 10.0d
Holding 168.0d (excluded)
Coordinators 16.0d
Field Work 13.5d
Incomplete 2.0d (excluded)
Billing 1.3d
✗ SLA Missed
Dispatch
10.0 days
Over SLA
Holding (excluded from total)
168.0 days
Coordinators
16.0 days
Over SLA
Field Work
13.5 days
Over SLA
Incomplete (excluded from total)
2.0 days
Billing
1.3 days
Over SLA
Created: Aug 25, 2025 Due: Dec 31, 2025 Completed: Jun 19, 2026 (169 days late)
📅
204.0 days Total Age
⏱️
159.7d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
35.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 355 days old
🚨
Primary Delay 159.7 days stuck in "Ready for Release"
⏱️
Total Delay 35.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
10.0d / 0.5d SLA
Ready for Release
160.0d
Ready for Scheduling
15.0d / 1.0d SLA
On Hold
8.0d
Scheduled
1.0d / 2.0d SLA
Completed
13.5d / 1.0d SLA
Incomplete
2.0d
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/29/2026 mklose dispatching to FSE for ANR per Fady

04/29/2026 MHamersley - recd email from The Biomed Team, CMMC, 95 Spring St, Lewiston ME 04240, 207-795-2787; stating that these SNs are not in their inventory; 


04/14/2026 mklose called 207-795-2787 spoke to Keith. he adv having computer problems can't access inventory. will send email to biomed@cmhc.org to have April onsite April 20th.


04/14/2026 mklose called 207-795-0111; Brook adv call biomed 207-795-2787


04/14/2026 ARoosa - Revd. email from Chad Aglain with device list SN's MX0003498 & 100426055 have both been sold to Central Maine Medical Center - 95 Spring Street, Lewiston, ME 04240, Brooke Nadeau, nadeaubr@cmhc.org


03/27/2026 Mhamersley - rental site devices, still haven't located: V60 Ventilator MX0003498 & 100426055


01/15/2026 MHamersley - Rental site WO dispatched on demand as devices are available.


12/03/2025 MHamersley - called 470-635-7404, spoke to Curtis Haddox, (Chad has been promoted to Regional Bio Med and travels alot); SN 100426055: Sold: 9/13/2022, Central Maine Medical Center, 300 Main Street, Lewiston, ME 04240; called 207-795-0111, xfer to Bio Med, spoke to Tristan Campbell, Bio Med Tech, he stated this SN is not in inventory, he took my info and will call if it shows up somewhere.


10/16/2025 Cever Rental site WO dispatched on demand as devices are available.

09/16/2025 MHamersley - to be dispatched to FSE on demand; remaining devices on work order: 

V60 Ventilator MX0003498

V60 Ventilator 100426055


08/25/2025 SRobinson- Created followup WO for the remaining. -No follow up notes -


-Preious notes -

08/21/2025 ALuman - update schedule date to 8/21 for Luis to go onsite for FCO remediation

08/01/2025 RArnold - 3 devices left on this case.

MX0003498

100404193

100426055


08/01/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01284386) -No follow up notes -


-Previous notes -

07/23/2025 EMartin dispatching to FSE onsite per request for SN# 100421321 located at Med One in Woodstock, GA

06/26/2025 EMartin 4 IPs still allocated to EMSAR on case FSE onsite to determine which devices are available

06/26/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01271784) - No follow up notes -


-Previous notes -

06/17/2025 EMartin dispatching to FSE onsite per request for SN# MX0002805 located at Med One in Woodstock, GA

05/12/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01267638) -No follow up notes -


-Previous notes -

05/07/2025 EMartin dispatching to FSE onsite per request for SN# 100384710 located at Med One in Woodstock, GA

04/24/2025 EMartin 6 IPs left on case allocated to EMSAR devices not onsite at Woodstock last time FSE was onsite reached out to Chad for update on device locations 

04/22/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01265991) -No follow up notes -


-Previous notes -

04/14/2025 EMartin dispatching to FSE onsite per request for SN# 100384723 located at Med One in Woodstock , GA

🔧 Work Performed
ANR Completed as per Fady
🔍 Technician Findings
ANR Completed as per Fady
⚠️ Problem Description
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📋
Work Order Created Aug 25, 12:20 PM
Work Order: WO-01299393
Type: FCO
Priority: PC
🚨 10.0 business days
Status: Ready for Release by Erin Martin Sep 8, 2:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 14d 1h
🚨 160.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Apr 29, 12:00 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 232d 21h
🚨 15.0 business days
⏸️
Status: On Hold by Rebecca Arnold May 19, 12:06 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 20d 0h
⚠️ 8.0 business days
Status: Ready for Release by Erin Martin May 29, 9:53 AM
From: On Hold
To: Ready for Release
Duration in Previous: 9d 21h
👷
3 Technician Assigned May 29, 12:08 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 14m, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-05-29T15:00:00.000+0000
⏱️
2x Labor Added May 29, 5:56 PM
Type: Labor
Status: Open
Qty: 1, 2
✔️
Status: Completed by Davon Cox May 29, 9:15 PM
From: Scheduled
To: Completed
Duration in Previous: 9h 6m
🚨 11.3 business days
⚠️
Status: Incomplete by Sean Currie Jun 15, 11:21 AM
From: Completed
To: Incomplete
Duration in Previous: 16d 14h
2.0 business days
✔️
Status: Completed by Davon Cox Jun 16, 4:14 PM
From: Incomplete
To: Completed
Duration in Previous: 1d 4h
3.0 business days
🏁
Status: Closed by Davon Cox Jun 19, 3:22 PM
From: Completed
To: Closed
Duration in Previous: 2d 23h
1.0 business days
⏱️
Labor Added Jun 22, 10:42 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 22, 11:48 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 20h
4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 25, 5:17 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 5h
💰
Status: Invoiced by Josh Longway Jun 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 43m

Bottlenecks

Entered
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Ready for Scheduling
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
Completed
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Completed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
May 29, 11:00 AM
Created
Aug 25, 12:20 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03242504 Labor Open 1 $310.00 May 29, 5:56 PM
WL-03242505 Labor Open 2 $190.00 May 29, 5:56 PM
WL-03268811 Labor Open - $76.00 Jun 22, 10:42 AM

Details