Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • PM • PC
📍 St Francis Hospital — 100 Port Washington Blvd, Roslyn NY, 11576
Aug 27, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Aug 28 → Aug 28 | Created | ▶ Running | 0 | 0 |
| Aug 28 → Apr 22 | Ready for Release | ⏸ Paused | 160 | — |
| Apr 22 → Jul 21 | Scheduled | ▶ Running | 61 | 61 |
| Jul 21 → Jul 21 | Entered | ▶ Running | 0 | 61 |
| Jul 21 → Aug 16 | Ready for Release | ⏸ Paused | 18 | — |
08/07/2026 DMalloy - Emailed received from customer confirming the visit for Vivian on next week but asked if it can be later in the day.
jeronimo.rodriguez@chsli.org
07/31/2026 DMalloy -Email from customer asking when we can complete the last 2 devices. Replied advsing that Vivian can return on Wednesday 8/12 to complete these devices. With Thursday 8/13 being a back up day if both cant be done in the same day.
jeronimo.rodriguez@chsli.org
07/24/2026 DMalloy - Called 516.562.6030 for Jerry Rodriguez. Explained the rescheduling issue with the devices. He agreed to have FSE Vivian onsite next week along with the Philips FSE beginning Tuesday 7/28/2026 late in the afternoon.
jeronimo.rodriguez@chsli.org
07/21/2026 RArnold - Removed from Andre per Fady
07/16/2026 DMalloy - Called 516.562.6030 for Jerry Rodriguez. Advising of Andre's passing. Proposed FSE Vivian to complete on 8/24, 8/27 and 8/28. Spoke with rep and she advised that Jerry was on PTO until Monday. Explained the situation to her and advised i would follow up with an email. She asked for me to include the office manager on the email.
alan.florence@chsli.org
04/22/2026 DMalloy - Called 516.562.6030 for Jerry Rodriguez. Spoke with customer and he agreed to have FSE Andre onsite July 20-July 23 After 5:00PM each day. Emailed a confirmation.
jeronimo.rodriguez@chsli.org
04/17/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit. July 20 – July 23 @ 5:00PM By Andre Samuda
jeronimo.rodriguez@chsli.org
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