Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • PM • PC
📍 St Francis Hospital — 100 Port Washington Blvd, Roslyn NY, 11576
Aug 27, 2025 → Aug 26, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Aug 28 → Aug 28 | Created | ▶ Running | 0 | 0 |
| Aug 28 → Apr 22 | Ready for Release | ⏸ Paused | 160 | — |
| Apr 22 → Jul 21 | Scheduled | ▶ Running | 61 | 61 |
| Jul 21 → Jul 21 | Entered | ▶ Running | 0 | 61 |
| Jul 21 → Aug 24 | Ready for Release | ⏸ Paused | 24 | — |
| Aug 24 → Aug 24 | Assigned | ▶ Running | 0 | 61 |
| Aug 24 → Aug 26 | Scheduled | ▶ Running | 2 | 63 |
| Aug 26 → Aug 26 | Tech On Site | ▶ Running | 0 | 63 |
08/24/2026 - Dispatched to Vivian for 08/26 per Fady's request. Sent email to the customer letting him know Vivian would be there around 7 pm
08/07/2026 DMalloy - Emailed received from customer confirming the visit for Vivian on next week but asked if it can be later in the day.
jeronimo.rodriguez@chsli.org
07/31/2026 DMalloy -Email from customer asking when we can complete the last 2 devices. Replied advsing that Vivian can return on Wednesday 8/12 to complete these devices. With Thursday 8/13 being a back up day if both cant be done in the same day.
jeronimo.rodriguez@chsli.org
07/24/2026 DMalloy - Called 516.562.6030 for Jerry Rodriguez. Explained the rescheduling issue with the devices. He agreed to have FSE Vivian onsite next week along with the Philips FSE beginning Tuesday 7/28/2026 late in the afternoon.
jeronimo.rodriguez@chsli.org
07/21/2026 RArnold - Removed from Andre per Fady
07/16/2026 DMalloy - Called 516.562.6030 for Jerry Rodriguez. Advising of Andre's passing. Proposed FSE Vivian to complete on 8/24, 8/27 and 8/28. Spoke with rep and she advised that Jerry was on PTO until Monday. Explained the situation to her and advised i would follow up with an email. She asked for me to include the office manager on the email.
alan.florence@chsli.org
04/22/2026 DMalloy - Called 516.562.6030 for Jerry Rodriguez. Spoke with customer and he agreed to have FSE Andre onsite July 20-July 23 After 5:00PM each day. Emailed a confirmation.
jeronimo.rodriguez@chsli.org
04/17/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit. July 20 – July 23 @ 5:00PM By Andre Samuda
jeronimo.rodriguez@chsli.org
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03352239 | Expenses | Open | 1 | $0.00 | Aug 26, 1:08 AM |
| WL-03352240 | Expenses | Open | 1 | $0.00 | Aug 26, 1:09 AM |
| WL-03352246 | Labor | Open | 2 | $262.50 | Aug 26, 2:59 AM |
| WL-03352247 | Labor | Open | 1.5 | $155.00 | Aug 26, 2:59 AM |
| WL-03352248 | Travel | Open | 20 | $0.00 | Aug 26, 2:59 AM |
| WL-03354685 | Labor | Open | - | $36.10 | Aug 27, 10:55 AM |