Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300021 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 St Francis Hospital — 100 Port Washington Blvd, Roslyn NY, 11576

Aug 27, 2025 → Jun 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (44 biz days early)
Active: 45 biz days
Paused: 160 biz days
🕐 Clock stopped: Completed (Jun 28, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸160d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Apr 22, 2026
160 business days (not counted)
45d
▶ Clock Running
Status: Scheduled
Apr 22 → Jun 28, 2026
45 business days (counted)
Running total: 45 of ? biz days used
Created: Aug 28, 2025 Completed: Jun 28, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Apr 22 Ready for Release ⏸ Paused 160 —
Apr 22 → Jun 28 Scheduled ▶ Running 45 45
Dispatch 0.9d
Holding 161.0d (excluded)
Coordinators 46.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
161.0 days
Coordinators
46.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Aug 28, 2025 Due: Aug 30, 2026 Completed: Jun 28, 2026 (63 days early)
📅
206.0 days Total Age
⏱️
161.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
45.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 353 days old
🚨
Primary Delay 161.0 days stuck in "Ready for Release"
⏱️
Total Delay 45.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
161.0d
Scheduled
46.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/25/2026 DMalloy - FSE Andre was onsite on 6/24/2026 and was able to complete this device at the same time as the other device.  


04/22/2026 DMalloy - Called 516.562.6030 for Jerry Rodriguez. Spoke with customer and he agreed to have FSE Andre onsite July 20-July 23 After 5:00PM each day. Emailed a confirmation.  

jeronimo.rodriguez@chsli.org



04/17/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit. July 20 – July 23 @ 5:00PM By Andre Samuda 

jeronimo.rodriguez@chsli.org

🔧 Work Performed
Completed pm
🔍 Technician Findings
TCG sliders are defective
⚠️ Problem Description
IntraSight - SN 158 - IP 81127814
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300021
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 161.0 business days
👷
▶
3 Technician Assigned Apr 22, 10:49 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-20T04:00:00.000+0000, 2026-07-20T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 237d 4h
🚨 45.0 business days
📅
Dispatch Scheduled by Deon Malloy Jun 25, 10:49 AM
Scheduled For: 2026-06-24T12:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Jun 28, 5:10 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 67d 6h
🏁
Status: Closed by Andre Samuda Jun 28, 5:16 PM
From: Completed
To: Closed
Duration in Previous: 2m
⏱️
Labor Added Jun 29, 9:31 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 30, 12:29 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 2, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 1.9 business days
📨
▶
2 Status: Invoice Pending Jul 6, 12:32 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-266496

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 46.0 business days (threshold: 2.0 business days)
Exceeded by 44.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Jun 24, 8:00 AM
Created
Aug 27, 11:09 PM
Invoice #
SM-266496

Work Details (4)

Name Type Status Qty Amount Date
WL-03276761 Labor Open 1.5 $155.00 Jun 28, 5:10 PM
WL-03276762 Labor Open 2 $262.50 Jun 28, 5:10 PM
WL-03276763 Travel Open 33 $0.00 Jun 28, 5:10 PM
WL-03277115 Labor Open - $36.10 Jun 29, 9:31 AM

Details