Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300023 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Good Samaritan Hospital — 1000 Montauk Hwy, West Islip NY, 11795

Aug 27, 2025 → May 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (28 biz days early)
Active: 65 biz days
Paused: 114 biz days
🕐 Clock stopped: Completed (May 19, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸114d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Feb 17, 2026
114 business days (not counted)
65d
▶ Clock Running
Status: Scheduled
Feb 17 → May 19, 2026
65 business days (counted)
Running total: 65 of ? biz days used
Created: Aug 28, 2025 Completed: May 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Feb 17 Ready for Release ⏸ Paused 114 —
Feb 17 → May 19 Scheduled ▶ Running 65 65
Dispatch 0.9d
Holding 115.0d (excluded)
Coordinators 65.6d
Billing 51.0d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
115.0 days
Coordinators
65.6 days
Over SLA
Billing
51.0 days
Over SLA
Created: Aug 28, 2025 Due: Jun 30, 2026 Completed: May 19, 2026 (42 days early)
📅
180.0 days Total Age
⏱️
115.0d in Ready for Release Longest Stage
🔄
15 transitions Status Changes
⚠️
66.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 353 days old
🚨
Primary Delay 115.0 days stuck in "Ready for Release"
⏱️
Total Delay 66.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
115.0d
Scheduled
65.6d / 2.0d SLA
Closed
2.7d / 1.0d SLA
07e-Partial Project
1.0d
Ready to Bill
2.7d / 1.0d SLA
Invoiced
31.9d
Billing Review
1.0d / 2.0d SLA
Billing Correction Needed
15.4d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/10/2026 MNewman - Invoice rejected. Received email from Priya. "During my time-off, my team referred to old IGT-D PM rate card and rejected few invoices which prompted you to use the old rate card subsequently. During my regular check I caught this error, and here is the plan to fix the issue.

  • Invoices you sent us last week (Week 07.24.2026 zip file): Please revise them with latest rate card and resubmit them."

07/31/2026 MNewman - Corrected. RTB.

07/31/2026 Jsackett - Deleted SM-267763, returned WO to Billing Correction for Update + Rebill per credit request

07/22/2026 MNewman - Invoice rejected. "IGTD PM are $249.65 for labor, $166.25 for travel, and $36.10 for planner please revise LF"

07.16.2026 TAmburgey - Invoice rejected by Philips (5/28) for incorrect rates against the 2026 IGT-D PM rate card. Mandy worked the year-1 vs year-2 pricing question with Milton/Beth/Philips and confirmed the correct year-1 rates: Labor $262.50, Travel $155.00, Planner $36.10 ($453.60 total). Chris Bakkemo approved the credit (6/4); Jane Sackett entered and applied the credit in GP, deleted SM-262872, and returned the WO to Billing Correction. Corrected the invoice to the confirmed year-1 rates. Placing the work order into ready to bill so we can invoice it tonight.


06/24/2026 Jsackett - deleted SM-262872,. returned to Billing Correciton update update and rebill

06/04/2026 MNewman pricing updated to match rate card provided by Milton and Beth. Tim to correct billing and send new invoice once Credits removes old invoice. 

05/28/2026 MNewman - Invoice rejected. "2026 IGT-D PM rate card: FSE Labor is $ 249.65, FSE Travel is $166.25, Planner is $36.10. So please revise the invoice with correct charges. " Escalated to Milton as we should be charging year 1 pricing instead of year 2.

05/05/2026 DMalloy - Reminder email sent to POC for next weeks visit. May 15, 2026 at 7am.

Lynda.Pavlicko@chsli.org

Angela.Conti@chsli.org

Stephen.Lomaga@chsli.org


02/17/2026 RArnold - Angela confirmed device. Any on or Friday @ 7 am. dispatching to Andre for 05/15 @ 7 am

02/17/2026 RArnold -Emailed Customer to confirm SN#

Lynda.Pavlicko@chsli.org

Angela.Conti@chsli.org

Stephen.Lomaga@chsli.org

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
SyncVision - SN 1780 - IP 82451455
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300023
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 115.0 business days
👷
▶
3 Technician Assigned Feb 17, 2:35 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-05-15T11:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 173d 9h
🚨 66.0 business days
⏱️
▶
2 6x Labor Added May 19, 2:01 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 90d 22h, 0m
⏱️
Labor Added May 20, 6:30 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey May 21, 9:15 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
📄
Status: Ready to Bill by Timothy Amburgey May 21, 5:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 8h 26m
📨
Status: Invoice Pending by Timothy Amburgey May 22, 4:31 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 22h 49m, 0m
🚨 21.9 business days
💵
▶
2 Status: Billing Review Jun 24, 6:03 PM
Status: Billing Review → Status: Billing Correction Needed
💳
Status: Billing Correction Needed by Jane Sackett
From: Billing Review
To: Billing Correction Needed
Duration in Previous: 1m
🚨 15.7 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 1:10 PM
From: Billing Correction Needed
To: Ready to Bill
Duration in Previous: 21d 19h
💵
Status: Billing Review by Timothy Amburgey Jul 16, 10:25 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 9h 14m
📄
Status: Ready to Bill by Mandy Newman Jul 17, 2:32 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 16h 6m
📨
Status: Invoice Pending by Timothy Amburgey Jul 17, 4:33 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 1m, 0m
🚨 10.9 business days
💵
Status: Billing Review by Jane Sackett Jul 31, 1:35 PM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 13d 21h, 0m
📄
Status: Ready to Bill by Mandy Newman Jul 31, 3:04 PM
From: Billing Correction Needed
To: Ready to Bill
Duration in Previous: 1h 29m
📨
Status: Invoice Pending by Timothy Amburgey Jul 31, 3:26 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 21m, 0m
⚠️ 7.9 business days
🧾
Invoice Created Aug 11, 6:52 AM
Invoice Number: SM-269082

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 65.6 business days (threshold: 2.0 business days)
Exceeded by 63.6 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
May 15, 7:00 AM
Created
Aug 27, 11:09 PM
Invoice #
SM-269082

Work Details (7)

Name Type Status Qty Amount Date
WL-03231490 Labor Open 2 $166.25 May 19, 2:01 PM
WL-03231491 Labor Open 1.5 $249.65 May 19, 2:01 PM
WL-03231492 Labor Open 2 $0.00 May 19, 2:01 PM
WL-03231493 Expenses Open 1 $0.00 May 19, 2:01 PM
WL-03231494 Travel Open 49 $0.00 May 19, 2:01 PM
WL-03231495 Travel Open 53 $0.00 May 19, 2:01 PM
WL-03232447 Labor Open - $36.10 May 20, 6:30 AM

Details