Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300024 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Good Samaritan Hospital — 1000 Montauk Hwy, West Islip NY, 11795

Aug 27, 2025 → Mar 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (41 biz days early)
Active: 39 biz days
Paused: 106 biz days
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸106d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Feb 4, 2026
106 business days (not counted)
39d
▶ Clock Running
Status: Scheduled
Feb 4 → Apr 1, 2026
39 business days (counted)
Running total: 39 of ? biz days used
Created: Aug 28, 2025 Completed: Apr 1, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Feb 4 Ready for Release ⏸ Paused 106 —
Feb 4 → Apr 1 Scheduled ▶ Running 39 39
Dispatch 0.9d
Holding 107.0d (excluded)
Coordinators 39.4d
Billing 1.5d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
107.0 days
Coordinators
39.4 days
Over SLA
Billing
1.5 days
Over SLA
Created: Aug 28, 2025 Due: May 30, 2026 Completed: Apr 1, 2026 (59 days early)
📅
145.5 days Total Age
⏱️
107.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
39.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 353 days old
🚨
Primary Delay 107.0 days stuck in "Ready for Release"
⏱️
Total Delay 39.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
107.0d
Scheduled
39.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/04/2026 RArnold - Per Angela "Any morning at 7am will work" Dispatching to Andre for 03/30 @ 7 am

01/29/2026 RArnold - Device confirmed in Cath lab by Lynda Pavlicko. Emailed back to see what day works best for scheduling.

01/29/2026 RArnold - Emailed customer again to confirm device

01/23/2026 RArnold - Emailed Angela.Conti@chsli.org and Stephen.Lomaga@chsli.org to assist with confirming device and location.

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
IntraSight - SN 1322 - IP 82451454
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300024
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 107.0 business days
👷
▶
3 Technician Assigned Feb 4, 11:37 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-30T11:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 160d 6h
🚨 39.0 business days
⏱️
▶
2 4x Labor Added Mar 31, 11:39 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 55d 11h, 0m
⏳ 2.0 business days
⏱️
Labor Added Apr 2, 12:26 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 2, 12:47 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 13h
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 31m
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 3:53 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 23h 34m, 0m
⏳ 2.0 business days
🧾
Invoice Created Apr 6, 8:31 AM
Invoice Number: SM-258422

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 39.4 business days (threshold: 2.0 business days)
Exceeded by 37.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Mar 30, 7:00 AM
Created
Aug 27, 11:09 PM
Invoice #
SM-258422

Work Details (5)

Name Type Status Qty Amount Date
WL-03168153 Labor Open 2 $155.00 Mar 31, 11:39 PM
WL-03168154 Labor Open 1.5 $150.00 Mar 31, 11:39 PM
WL-03168155 Expenses Open 1 $0.00 Mar 31, 11:39 PM
WL-03168156 Travel Open 53 $0.00 Mar 31, 11:39 PM
WL-03170484 Labor Open 0.016666666666667 $38.00 Apr 2, 12:26 PM

Details