Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300026 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Good Samaritan Hospital — 1000 Montauk Hwy, West Islip NY, 11795

Aug 27, 2025 → Jun 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (30 biz days early)
Active: 61 biz days
Paused: 137 biz days
🕐 Clock stopped: Completed (Jun 16, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸137d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Mar 20, 2026
137 business days (not counted)
61d
▶ Clock Running
Status: Scheduled
Mar 20 → Jun 16, 2026
61 business days (counted)
Running total: 61 of ? biz days used
Created: Aug 28, 2025 Completed: Jun 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Mar 20 Ready for Release ⏸ Paused 137 —
Mar 20 → Jun 16 Scheduled ▶ Running 61 61
Dispatch 0.9d
Holding 138.0d (excluded)
Coordinators 62.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
138.0 days
Coordinators
62.0 days
Over SLA
Billing
0.4 days
Created: Aug 28, 2025 Due: Jul 30, 2026 Completed: Jun 16, 2026 (44 days early)
📅
199.0 days Total Age
⏱️
138.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
60.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 353 days old
🚨
Primary Delay 138.0 days stuck in "Ready for Release"
⏱️
Total Delay 60.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
138.0d
Scheduled
62.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/20/2026 RArnold - Info confirmed. Dispatching to Andre for 06/15 @ 7 am

03/17/2026 RArnold - Emailed Angela Conti to confirm device is in the cath lab. Offer 06/15 @ 7 am.

angela.conti@chsli.org

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
IntraSight - SN 1320 - IP 82451450
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300026
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 138.0 business days
🗓️
▶
3 Status: Scheduled Mar 20, 10:23 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0h5A00000Hocu7QAB, Andre Samuda
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-06-15T11:00:00.000+0000
🚨 61.5 business days
⏱️
▶
2 5x Labor Added Jun 16, 4:11 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 87d 17h, 0m
⏱️
Labor Added Jun 16, 7:21 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 16, 12:03 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 7h 49m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 0.9 business days
📨
Status: Invoice Pending by Timothy Amburgey Jun 19, 4:39 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 0h, 0m
⏳ 0.7 business days
🧾
Invoice Created Jun 22, 5:30 AM
Invoice Number: SM-265255

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 62.0 business days (threshold: 2.0 business days)
Exceeded by 60.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Jun 15, 7:00 AM
Created
Aug 27, 11:09 PM
Invoice #
SM-265255

Work Details (6)

Name Type Status Qty Amount Date
WL-03261719 Labor Open 1 $262.50 Jun 16, 4:11 AM
WL-03261720 Labor Open 2 $155.00 Jun 16, 4:11 AM
WL-03261721 Expenses Open 1 $0.00 Jun 16, 4:11 AM
WL-03261722 Expenses Open 1 $0.00 Jun 16, 4:11 AM
WL-03261723 Travel Open 79 $0.00 Jun 16, 4:11 AM
WL-03261761 Labor Open - $36.10 Jun 16, 7:21 AM

Details