Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300027 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 MT SINAI HOSPITAL — 101 ST BETWEEN MADISON AVE & 5TH AVE, New York NY, 10029

Aug 27, 2025 → Present

🟡 At Risk
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
10 biz days remaining
Active: 4 biz days
Paused: 235 biz days
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸235d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Aug 10, 2026
235 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 10 → Aug 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 10 → Aug 16, 2026
4 business days (counted)
Running total: 4 of ? biz days used
Created: Aug 28, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Aug 10 Ready for Release ⏸ Paused 235 —
Aug 10 → Aug 10 Assigned ▶ Running 0 0
Aug 10 → Aug 16 Scheduled ▶ Running 4 4
Dispatch 0.9d
Holding 236.0d (excluded)
On Track
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
236.0 days
Created: Aug 28, 2025 Due: Aug 30, 2026 (14 days left)
📅
240.0 days Total Age
⏱️
236.0d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 353 days old
🚨
Primary Delay 236.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
236.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/10/2026 DMalloy - Dispatching for FSE Vivian to walk in to this location for the IGTD before 8/28/2026.  


06/24/2026 DMalloy - Discussing Walk in options with FSE Andre for this device.  Also discussing the STOP - CUSTOMER IS ON SERVICE HOLD (ALL BUSINESSES) with management.


04/17/2026 DMalloy - First Contact email sent to customers confirming the device location, serial number and proposed a date and time for a visit. 

eliu.marcano@mountsinai.org

richard.pratts@mountsinai.org

⚠️ Problem Description
IntraSight - SN 401221 - IP 98131453
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300027
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 236.0 business days
👷
▶
3 Technician Assigned Aug 10, 2:00 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Deon Malloy
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 347d 7h, 0m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-28T17:00:00.000+0000

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 28, 1:00 PM
Created
Aug 27, 11:09 PM
Invoice #
N/A

Details