Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300027 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 MT SINAI HOSPITAL — 101 ST BETWEEN MADISON AVE & 5TH AVE, New York NY, 10029

Aug 27, 2025 → Aug 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met
Active: 14 biz days
Paused: 235 biz days
🕐 Clock stopped: Tech Off Site (Aug 28, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸235d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Aug 10, 2026
235 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 10 → Aug 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 10 → Aug 28, 2026
14 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 28 → Aug 28, 2026
0 business days (counted)
Running total: 14 of ? biz days used
Created: Aug 28, 2025 Tech Off Site: Aug 28, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Aug 10 Ready for Release ⏸ Paused 235 —
Aug 10 → Aug 10 Assigned ▶ Running 0 0
Aug 10 → Aug 28 Scheduled ▶ Running 14 14
Aug 28 → Aug 28 Tech On Site ▶ Running 0 14
Dispatch 0.9d
Holding 236.0d (excluded)
Coordinators 14.7d
Field Work 0.3d
Billing 10.5d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
236.0 days
Coordinators
14.7 days
Over SLA
Field Work
0.3 days
Billing
10.5 days
Over SLA
Created: Aug 28, 2025 Due: Aug 30, 2026 Completed: Aug 28, 2026 (2 days early)
📅
250.0 days Total Age
⏱️
236.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
23.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 421 days old
🚨
Primary Delay 236.0 days stuck in "Ready for Release"
⏱️
Total Delay 23.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
236.0d
Scheduled
14.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.3d / 1.0d SLA
07e-Partial Project
2.6d
Ready to Bill
10.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/10/2026 DMalloy - Dispatching for FSE Vivian to walk in to this location for the IGTD before 8/28/2026.  


06/24/2026 DMalloy - Discussing Walk in options with FSE Andre for this device.  Also discussing the STOP - CUSTOMER IS ON SERVICE HOLD (ALL BUSINESSES) with management.


04/17/2026 DMalloy - First Contact email sent to customers confirming the device location, serial number and proposed a date and time for a visit. 

eliu.marcano@mountsinai.org

richard.pratts@mountsinai.org

🔧 Work Performed
IntraSight - SN 401221 - IP 98131453
⚠️ Problem Description
IntraSight - SN 401221 - IP 98131453
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300027
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 236.0 business days
👷
▶
3 Technician Assigned Aug 10, 2:00 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Deon Malloy
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 347d 7h, 0m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-28T17:00:00.000+0000
🚨 15.0 business days
🔧
Status: Tech On Site by Vivian Hyde Aug 28, 3:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 18d 1h
🚗
Status: Tech Off Site by Vivian Hyde Aug 28, 4:57 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 42m
⏱️
4x Labor Added Aug 28, 5:08 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 2, 1
✔️
Status: Completed by Vivian Hyde Aug 28, 5:19 PM
From: Tech Off Site
To: Completed
Duration in Previous: 21m
🏁
Status: Closed by Vivian Hyde Aug 28, 5:58 PM
From: Completed
To: Closed
Duration in Previous: 39m
⏳ 2.8 business days
⏱️
▶
2 Labor Added Sep 1, 3:27 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 21h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 3, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
🚨 11.0 business days
📨
▶
2 Status: Invoice Pending Sep 18, 3:36 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-273147

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 14.7 business days (threshold: 2.0 business days)
Exceeded by 12.7 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 10.5 business days (threshold: 1.0 business days)
Exceeded by 9.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 28, 1:00 PM
Created
Aug 27, 11:09 PM
Invoice #
SM-273147

Work Details (5)

Name Type Status Qty Amount Date
WL-03357929 Labor Open 0.5 $155.00 Aug 28, 5:08 PM
WL-03357930 Labor Open 2 $262.50 Aug 28, 5:08 PM
WL-03357931 Expenses Open 1 $0.00 Aug 28, 5:08 PM
WL-03357932 Travel Open 5 $0.00 Aug 28, 5:08 PM
WL-03362366 Labor Open - $36.10 Sep 1, 3:27 PM

Details