Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300028 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Mt Sinai Hospital — 101st St, New York NY, 10029

Aug 27, 2025 → May 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (10 biz days early)
Active: 17 biz days
Paused: 159 biz days
🕐 Clock stopped: Completed (May 14, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸159d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Apr 21, 2026
159 business days (not counted)
17d
▶ Clock Running
Status: Scheduled
Apr 21 → May 14, 2026
17 business days (counted)
Running total: 17 of ? biz days used
Created: Aug 28, 2025 Completed: May 14, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Apr 21 Ready for Release ⏸ Paused 159 —
Apr 21 → May 14 Scheduled ▶ Running 17 17
Dispatch 0.9d
Holding 160.0d (excluded)
Coordinators 17.9d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
160.0 days
Coordinators
17.9 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Aug 28, 2025 Due: May 30, 2026 Completed: May 14, 2026 (16 days early)
📅
177.0 days Total Age
⏱️
160.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
16.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 May 13, 2026
Visit 2 May 14, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 353 days old
🚨
Primary Delay 160.0 days stuck in "Ready for Release"
⏱️
Total Delay 16.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
160.0d
Scheduled
17.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.5d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/21/2026 DMalloy - Dispatched for FSE Andre to walk in on one day next week after 5PM.  


04/09/2026 DMalloy - Emailed customer proposing FSE Vivian be on site on Saturday, 5/2/2026 at 9:00am. 

juanita.jordan@mountsinai.org


02/06/2026 RArnold - Customer requests weekend scheduling and closer to the month due

 

01/29/2026 RArnold - Per email Juanita asked DSM if he knows what room device was installed in

01/23/2026 RArnold - emailed juanita.jordan@mountsinai.org see if this device is hers

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
IntraSight Mobile - SN 100749 - IP 106841266
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300028
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 160.0 business days
👷
▶
4 Technician Assigned Apr 21, 12:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-04-28T04:00:00.000+0000, 2026-04-28T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 236d 6h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-04-28T21:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Deon Malloy Apr 30, 5:33 PM
Scheduled For: 2026-04-30T21:00:00.000+0000
📅
▶
2 Dispatch Scheduled Apr 30, 5:56 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-05T21:00:00.000+0000
⚠️ 9.7 business days
📅
Dispatch Scheduled by Deon Malloy May 13, 3:55 PM
Scheduled For: 2026-05-13T21:00:00.000+0000
⏱️
9x Labor Added May 14, 10:36 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 1, 0.25, 26
✔️
▶
2 Status: Completed May 14, 10:45 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added May 14, 2:55 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4h 10m
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 15m
📨
Status: Invoice Pending by Timothy Amburgey May 15, 4:43 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 23h 30m
🚨 52.9 business days
🧾
Invoice Created Jul 31, 3:04 PM
Invoice Number: SM-262238

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 17.9 business days (threshold: 2.0 business days)
Exceeded by 15.9 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
May 13, 5:00 PM
Created
Aug 27, 11:09 PM
Invoice #
SM-262238

Work Details (10)

Name Type Status Qty Amount Date
WL-03226083 Labor Open 2 $166.25 May 14, 10:36 AM
WL-03226084 Labor Open 1 $0.00 May 14, 10:36 AM
WL-03226085 Labor Open 1 $249.65 May 14, 10:36 AM
WL-03226086 Labor Open 2 $0.00 May 14, 10:36 AM
WL-03226087 Labor Open 0.25 $0.00 May 14, 10:36 AM
WL-03226088 Expenses Open 1 $0.00 May 14, 10:36 AM
WL-03226089 Expenses Open 1 $0.00 May 14, 10:36 AM
WL-03226090 Travel Open 26 $0.00 May 14, 10:36 AM
WL-03226091 Travel Open 26 $0.00 May 14, 10:36 AM
WL-03226538 Labor Open 0.016666666666667 $36.10 May 14, 2:55 PM

Details