Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300029 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Mt Sinai Hospital — 101st St, New York NY, 10029

Aug 27, 2025 → Jun 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (2 biz days early)
Active: 10 biz days
Paused: 195 biz days
🕐 Clock stopped: Completed (Jun 28, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸195d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Jun 11, 2026
195 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 11 → Jun 28, 2026
10 business days (counted)
Running total: 10 of ? biz days used
Created: Aug 28, 2025 Completed: Jun 28, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Jun 11 Ready for Release ⏸ Paused 195 —
Jun 11 → Jun 28 Scheduled ▶ Running 10 10
Dispatch 0.9d
Holding 196.0d (excluded)
Coordinators 11.0d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
196.0 days
Coordinators
11.0 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Aug 28, 2025 Due: Jun 30, 2026 Completed: Jun 29, 2026 (1 days early)
📅
206.0 days Total Age
⏱️
196.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
10.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 353 days old
🚨
Primary Delay 196.0 days stuck in "Ready for Release"
⏱️
Total Delay 10.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
196.0d
Scheduled
11.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/22/2026 DMalloy - Device not made available when FSE Andre was onsite on 6/16. Rescheduled for 6/26/2026 at 7:00 PM 


06/11/2026 DMalloy - Dispatched for FSE Andre to walk in on next week Tuesday, 6/16/2026 in the afternoon. Device needs to be completed by 6/30 /2026 or we will need an EL signed.  


05/12/2026 DMalloy -Called 646.984.1205 for Juanita Jordan. Spoke with customer and she asked if we can complete on a Saturday. Advised if approved we would need a PO to complete. Customer agreed. Advised I would discuss with the FOM and give her a call back. 


05/08/2026 DMalloy - Called 646.984.1205 for Juanita Jordan. She asked if I could call her back on Monday.  


04/09/2026 DMalloy - Emailed customer proposing FSE Vivian be on site on Saturday, 5/2/2026 at 9:00am. 

juanita.jordan@mountsinai.org


02/06/2026 RArnold - Customer requests weekend scheduling and closer to the month due

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
IntraSight - SN 403007 - IP 107275246
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300029
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 196.0 business days
👷
▶
4 Technician Assigned Jun 11, 11:56 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-06-16T00:00:00.000+0000, 2026-06-16T04:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 287d 5h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-06-16T17:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Ricky Bailey Jun 19, 2:55 PM
Scheduled For: 2026-06-26T23:00:00.000+0000
⚠️ 5.0 business days
💵
▶
2 3x Expenses Added Jun 28, 7:21 PM
3x Expenses Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 17d 7h
⏱️
2x Labor Added Jun 28, 8:17 PM
Type: Labor
Status: Open
Qty: 2
🏁
Status: Closed by Andre Samuda Jun 28, 8:23 PM
From: Completed
To: Closed
Duration in Previous: 1h 1m
⏱️
Labor Added Jun 29, 9:31 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 30, 12:29 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 16h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 2, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 1.9 business days
📨
▶
2 Status: Invoice Pending Jul 6, 12:32 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-266497

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Jun 26, 7:00 PM
Created
Aug 27, 11:09 PM
Invoice #
SM-266497

Work Details (6)

Name Type Status Qty Amount Date
WL-03276831 Expenses Open 1 $0.00 Jun 28, 7:21 PM
WL-03276832 Expenses Open 1 $0.00 Jun 28, 7:21 PM
WL-03276833 Travel Open 26 $0.00 Jun 28, 7:21 PM
WL-03276834 Labor Open 2 $262.50 Jun 28, 8:17 PM
WL-03276835 Labor Open 2 $155.00 Jun 28, 8:17 PM
WL-03277116 Labor Open - $36.10 Jun 29, 9:31 AM

Details