Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300033 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Mount Sinai Hospital — 1468 Madison Ave, New York NY, 10029

Aug 27, 2025 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (43 biz days early)
Active: 3 biz days
Paused: 120 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸120d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Feb 25, 2026
120 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 2, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Aug 28, 2025 Completed: Mar 2, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Feb 25 Ready for Release ⏸ Paused 120 —
Feb 25 → Mar 2 Scheduled ▶ Running 3 3
Dispatch 0.9d
Holding 121.0d (excluded)
Coordinators 3.2d
Field Work 0.8d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
121.0 days
Coordinators
3.2 days
Over SLA
Field Work
0.8 days
Created: Aug 28, 2025 Due: Apr 30, 2026 Completed: Feb 28, 2026 (61 days early)
📅
123.0 days Total Age
⏱️
121.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
2.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 353 days old
🚨
Primary Delay 121.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
121.0d
Scheduled
3.2d / 2.0d SLA
Completed
0.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/05/2026 RArnold - Called (646) 984-1205 for Juanita. She is requesting quotes for weekend scheduling. Looping Fady into email thread. 


12/29/2025 RArnold - Called 646-984-1205 for Juanita. She has not confirmed SN# and is out until 01/05.


12/19/2025 RArnold - Emailed Juanita for update on confirming SN#

12/17/2025 RArnold - Called 646-984-1205 for Juanita. She has seen email but has not had a chance to confirm which cath labs they are in. The installed product has some info on the locations. Sending email with that info so she can check those labs. 


12/11/2025 RArnold - Emailed Juanita to get update on confirming device.

12/05/2025 RArnold - Emailed Juanita Jordan to confirm device. juanita.jordan@mountsinai.org

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
SyncVision - SN 1630 - IP 81425500
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300033
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 121.0 business days
📅
▶
3 Dispatch Scheduled Feb 25, 5:46 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 181d 12h
👷
Technician Assigned by Rebecca Arnold
Technician: Andre Samuda
⏳ 3.3 business days
⏱️
▶
2 2x Labor Added Mar 2, 3:53 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 4d 10h
🏁
Status: Closed by Sean Currie Mar 2, 10:22 AM
From: Completed
To: Closed
Duration in Previous: 6h 27m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 3, 11:50 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 1h, 0m
🚨 22.0 business days
🧾
Invoice Created Apr 1, 5:38 PM
Invoice Number: SM-255451

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Feb 25, 5:00 PM
Created
Aug 27, 11:09 PM
Invoice #
SM-255451

Work Details (2)

Name Type Status Qty Amount Date
WL-03125631 Labor Open 0.25 $0.00 Mar 2, 3:53 AM
WL-03125632 Travel Open 1 $0.00 Mar 2, 3:53 AM

Details