Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300036 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 NYU Langone Hospital—Brooklyn — 150 55th St, Brooklyn NY, 11220

Aug 27, 2025 → Mar 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (38 biz days early)
Active: 9 biz days
Paused: 119 biz days
🕐 Clock stopped: Completed (Mar 9, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸119d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Feb 24, 2026
119 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 24 → Mar 9, 2026
9 business days (counted)
Running total: 9 of ? biz days used
Created: Aug 28, 2025 Completed: Mar 9, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Feb 24 Ready for Release ⏸ Paused 119 —
Feb 24 → Mar 9 Scheduled ▶ Running 9 9
Dispatch 0.9d
Holding 120.0d (excluded)
Coordinators 9.5d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
120.0 days
Coordinators
9.5 days
Over SLA
Created: Aug 28, 2025 Due: Apr 30, 2026 Completed: Mar 9, 2026 (52 days early)
📅
128.6 days Total Age
⏱️
120.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
10.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 353 days old
🚨
Primary Delay 120.0 days stuck in "Ready for Release"
⏱️
Total Delay 10.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
120.0d
Scheduled
9.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/26/2026 SRobinson- Created follow up WO as requested. (WO-01362132)

02/24/2026 RArnold - Called 332-268-0945 for Ablaye. He confirmed Andre for 03/06 @ 5 pm. Contact charge nurse - main line is 718-630-7490


01/26/2026 RArnold - Called 332-268-0945 for Ablaye. Left a message. Sending email. 


12/29/2025 RArnold -Emailed for update on day/time for PM

12/18/2025 RArnold - Ablaye confirmed device is in OR5 hybrid room. emailed back to work on date

12/17/2025 RArnold - Emailed Ablaye to get update on confirming SN#

12/11/2025 RArnold - Inbound call from Ablaye. He had some question about the Auth letter. He is going review the email and get back to me.

12/11/2025 RArnold - Called 332-268-0945 for Ablaye. Resending email to him so he can review. 


12/05/2025 RArnold - Emailed Ablaye Faye to confirm device.

332-268-0945 ablaye.faye@nyulangone.org

🔧 Work Performed
unit was available contact will reach to reschedule
🔍 Technician Findings
unit was available contact will reach to reschedule
⚠️ Problem Description
IntraSight - SN 3049 - IP 93787485
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300036
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 120.0 business days
📅
▶
3 Dispatch Scheduled Feb 24, 11:40 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 180d 6h
👷
Technician Assigned by Rebecca Arnold
Technician: Andre Samuda
⚠️ 9.0 business days
⏱️
▶
2 5x Labor Added Mar 9, 12:50 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12d 12h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 12:23 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 11h, 0m
🚨 15.0 business days
🧾
Invoice Created Apr 1, 5:38 PM
Invoice Number: SM-256303

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 9.5 business days (threshold: 2.0 business days)
Exceeded by 7.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Mar 6, 5:00 PM
Created
Aug 27, 11:09 PM
Invoice #
SM-256303

Work Details (5)

Name Type Status Qty Amount Date
WL-03135368 Labor Open 2.5 $0.00 Mar 9, 12:50 AM
WL-03135369 Labor Open 1 $0.00 Mar 9, 12:50 AM
WL-03135370 Labor Open 2 $0.00 Mar 9, 12:50 AM
WL-03135371 Travel Open 77 $0.00 Mar 9, 12:50 AM
WL-03135372 Travel Open 66 $0.00 Mar 9, 12:50 AM

Details