Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300038 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 NYU Langone Hospital—Brooklyn — 150 55th St, Brooklyn NY, 11220

Aug 27, 2025 → Present

🟡 At Risk

PC

SLA Clock

Per client agreement · Target: Sep 30, 2026

31 biz days remaining

Active: 0 biz days

Paused: 239 biz days

▶ Clock Running

Status: Created

Aug 28 → Aug 28, 2025

0 business days (counted)

Running total: 0 of ? biz days used

⏸239d

⏸ Clock Paused

Status: Ready for Release

Aug 28 → Aug 16, 2026

239 business days (not counted)

Created: Aug 28, 2025 Today

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Aug 28 → Aug 28	Created	▶ Running	0	0
Aug 28 → Aug 16	Ready for Release	⏸ Paused	239	—

Dispatch 0.9d

On Track

Dispatch
0.9 days
Over SLA

Created: Aug 28, 2025 Due: Sep 30, 2026 (45 days left)

📅

240.0 days Total Age

⏱️

0.9d in Entered Longest Stage

🔄

1 transitions Status Changes

⚠️

0.4d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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On Track

Ready for Release • 353 days old

⏱️

Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.9d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/27/2026 DMalloy - Called 332.268.0945 for Ablaye Faye. No answer. Left a VM for a call back. Following up with an email with new dates.  
ablaye.faye@nyulangone.org
PMKPIEXEMPT_POC

05/26/2026 Rbailey - Called 332.268.0945 NA No Name. Left VM advising that I was calling again and resending email for visibility. Proposing Dates

05/19/2026 DMalloy - First Contact email sent to customer Ablaye Faye confirming the device location, serial number and proposed a date and time for a visit. 
ablaye.faye@nyulangone.org

⚠️ Problem Description

                        Core Mobile Imaging System 120V - SN 1469 - IP 86554084                    

📄 Description

                        Philips - Image Guided Therapy Device (IGT-D)                    

📞 Call Description

                        PM - Contract - BG Required PM                    

Timeline

📋

Work Order Created Aug 27, 11:09 PM

Work Order: WO-01300038

Type: PM

Priority: PC

✅

Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM

From: Entered

To: Ready for Release

Duration in Previous: 7h 10m

Bottlenecks

Entered

Duration: 7.2 business hours (threshold: 4.0 business hours)

Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Ready for Release

Priority

PC

Type

PM

Branch

ERLA - PROD

Technician

Unassigned

Scheduled

N/A

Created

Aug 27, 11:09 PM

Invoice #

N/A