Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300038 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 NYU Langone Hospital—Brooklyn — 150 55th St, Brooklyn NY, 11220

Aug 27, 2025 → Sep 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (17 biz days early)
Active: 11 biz days
Paused: 243 biz days
🕐 Clock stopped: Tech Off Site (Sep 5, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸243d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Aug 20, 2026
243 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 20 → Aug 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 20 → Sep 4, 2026
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 4 → Sep 5, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Aug 28, 2025 Tech Off Site: Sep 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Aug 20 Ready for Release ⏸ Paused 243 —
Aug 20 → Aug 20 Assigned ▶ Running 0 0
Aug 20 → Sep 4 Scheduled ▶ Running 11 11
Sep 4 → Sep 5 Tech On Site ▶ Running 0 11
Dispatch 0.9d
Holding 244.0d (excluded)
Coordinators 12.0d
Field Work 0.5d
Billing 1.5d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
244.0 days
Coordinators
12.0 days
Over SLA
Field Work
0.5 days
Billing
1.5 days
Over SLA
Created: Aug 28, 2025 Due: Sep 30, 2026 Completed: Sep 5, 2026 (25 days early)
📅
255.0 days Total Age
⏱️
244.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
17.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 421 days old
🚨
Primary Delay 244.0 days stuck in "Ready for Release"
⏱️
Total Delay 17.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
244.0d
Scheduled
12.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
8.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/27/2026 DMalloy - Reminder email sent to customer for next weeks appt.  


08/20/2026 RArnold - Per email from Rachel Vania-Velasco, she had some questions about which device was needing PM. I let her know it was the mobile device. She also asked if the PM could be done in the hallway. I confirmed it could be and she agreed to the scheduled date and time offered. Dispatching to Vivian for 09/04 @ 3:30 pm

08/19/2026 RArnold- Called 718-630-7939 for Karla Bolano-Coa. Left message. Sending email to schedule Vivian for 09/04 @ 3:30 pm


08/19/2026 RArnold- Called 347-802-6191 for Karla Bolano-Coa. She reached out to Philips asking when this PM was to be scheduled. Left a message. 

karla.bolano-coa@nyulangone.org


05/27/2026 DMalloy - Called 332.268.0945 for Ablaye Faye. No answer. Left a VM for a call back. Following up with an email with new dates.  

ablaye.faye@nyulangone.org

PMKPIEXEMPT_POC


05/26/2026 Rbailey - Called 332.268.0945 NA No Name. Left VM advising that I was calling again and resending email for visibility. Proposing Dates


05/19/2026 DMalloy - First Contact email sent to customer Ablaye Faye confirming the device location, serial number and proposed a date and time for a visit. 

ablaye.faye@nyulangone.org

🔧 Work Performed
Core Mobile Imaging System 120V - SN 1469 - IP 86554084
⚠️ Problem Description
Core Mobile Imaging System 120V - SN 1469 - IP 86554084
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300038
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 244.0 business days
👷
▶
3 Technician Assigned Aug 20, 8:23 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 357d 2h, 0m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-09-04T19:30:00.000+0000
🚨 11.0 business days
💵
2x Expenses Added Sep 4, 12:04 AM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Vivian Hyde Sep 4, 4:18 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 7h
🚗
Status: Tech Off Site by Vivian Hyde Sep 4, 8:37 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 18m
⏱️
▶
2 3x Labor Added Sep 4, 8:54 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 19m
🏁
Status: Closed by Vivian Hyde Sep 4, 9:00 PM
From: Completed
To: Closed
Duration in Previous: 3m
⚠️ 5.4 business days
⏱️
Labor Added Sep 14, 5:57 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 9:19 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 12d 12h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 54m
📨
▶
2 Status: Invoice Pending Sep 18, 3:31 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-273140

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 4, 3:30 PM
Created
Aug 27, 11:09 PM
Invoice #
SM-273140

Work Details (6)

Name Type Status Qty Amount Date
WL-03367861 Expenses Open 1 $0.00 Sep 4, 12:04 AM
WL-03367862 Expenses Open 1 $0.00 Sep 4, 12:04 AM
WL-03369844 Labor Open 0.5 $155.00 Sep 4, 8:54 PM
WL-03369845 Labor Open 2 $262.50 Sep 4, 8:54 PM
WL-03369846 Travel Open 5 $0.00 Sep 4, 8:54 PM
WL-03381399 Labor Open - $36.10 Sep 14, 5:57 PM

Details