Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300041 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 New York Community Hospital of Brooklyn — 2525 Kings Hwy, Brooklyn NY, 11229

Aug 27, 2025 → Feb 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (22 biz days early)
Active: 57 biz days
Paused: 64 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸64d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Dec 3, 2025
64 business days (not counted)
57d
▶ Clock Running
Status: Scheduled
Dec 3 → Feb 26, 2026
57 business days (counted)
Running total: 57 of ? biz days used
Created: Aug 28, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Dec 3 Ready for Release ⏸ Paused 64 —
Dec 3 → Feb 26 Scheduled ▶ Running 57 57
Dispatch 0.9d
Holding 65.0d (excluded)
Coordinators 57.3d
Billing 1.4d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
65.0 days
Coordinators
57.3 days
Over SLA
Billing
1.4 days
Over SLA
Created: Aug 28, 2025 Due: Mar 30, 2026 Completed: Feb 26, 2026 (32 days early)
📅
122.0 days Total Age
⏱️
65.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
56.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 18, 2026
Visit 2 Feb 19, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 353 days old
🚨
Primary Delay 65.0 days stuck in "Ready for Release"
⏱️
Total Delay 56.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
65.0d
Scheduled
57.3d / 2.0d SLA
Closed
0.5d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/16/2026 RArnold - Inbound call Diana, she needs to reschedule, updating to 02/18 @ 7 am

02/09/2026 RArnold - Sent Reminder Email

12/03/2025 RArnold - Per Diana, dispatching to Andre for 02/17 @ 7 am.

12/02/2025 RArnold - received email from Diana Immel, Tues and Wed are best days. Offered 02/10 @ 12 pm.

Office Phone: 718.692.5362/8570

Cell Phone: 646.210.5814

Dimmel@maimo.org


11/21/2025 RArnold - Inbound call from Lorrell. she located the device in the cath lab. She is going to speak with the OR manager about scheduling.  


11/20/2025 RArnold - Inbound call for Lorell, she got my email but is having trouble locating the device. I gave her some other numbers to look for. Isa Bacardi is no longer here but she did work in the OR. She is going to continue to look for the device and get back to me.  


11/19/2025 RArnold - Called (718) 692-8576 X6874 for Lorelle Fraser. could not leave a message. Sending email to help with contact and location.  

florelle@nych.com


11/19/2025 RArnold - Called 17186925300 for main site. Was sent to operator and then a VM that I coul not leave a message on. 


11/19/2025 RArnold - Called 347-978-4837 for Isa. NA. 


11/12/2025 RArnold - Called 347-978-4837 for Isa Bacardi. No VM set up. Sending email. 

ibacardi@nych.com

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
SyncVision - SN 401358 - IP 113891323
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300041
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 65.0 business days
👷
▶
3 Technician Assigned Dec 3, 4:31 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-17T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 97d 11h
🚨 49.9 business days
📅
Dispatch Scheduled by Rebecca Arnold Feb 16, 11:52 AM
Scheduled For: 2026-02-18T12:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Feb 18, 8:46 AM
Scheduled For: 2026-02-18T23:30:00.000+0000
⚠️ 6.8 business days
⏱️
▶
2 7x Labor Added Feb 26, 6:05 AM
7x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 84d 13h, 0m
⏱️
▶
2 Labor Added Feb 26, 10:14 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4h 12m
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 5m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 27, 5:07 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 1h, 0m
⚠️ 6.9 business days
🧾
Invoice Created Mar 9, 11:31 AM
Invoice Number: SM-255229

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 57.3 business days (threshold: 2.0 business days)
Exceeded by 55.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Feb 18, 6:30 PM
Created
Aug 27, 11:09 PM
Invoice #
SM-255229

Work Details (8)

Name Type Status Qty Amount Date
WL-03120725 Labor Open 2 $150.00 Feb 26, 6:05 AM
WL-03120726 Labor Open 1.5 $155.00 Feb 26, 6:05 AM
WL-03120727 Labor Open 0.25 $0.00 Feb 26, 6:05 AM
WL-03120728 Expenses Open 1 $0.00 Feb 26, 6:05 AM
WL-03120729 Expenses Open 1 $0.00 Feb 26, 6:05 AM
WL-03120730 Expenses Open 1 $0.00 Feb 26, 6:05 AM
WL-03120731 Travel Open 22 $0.00 Feb 26, 6:05 AM
WL-03120962 Labor Open 0.016666666666667 $38.00 Feb 26, 10:14 AM

Details