Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300042 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 NYU Langone Hospital Long Island — 259 1st St, Mineola NY, 11501

Aug 27, 2025 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (26 biz days early)
Active: 0 biz days
Paused: 117 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸117d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Feb 20, 2026
117 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Aug 28, 2025 Completed: Feb 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Feb 20 Ready for Release ⏸ Paused 117 —
Feb 20 → Feb 20 Assigned ▶ Running 0 0
Feb 20 → Feb 20 Scheduled ▶ Running 0 0
Dispatch 0.9d
Holding 118.0d (excluded)
Field Work 0.0d
Billing 3.0d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
118.0 days
Field Work
0.0 days
Billing
3.0 days
Over SLA
Created: Aug 28, 2025 Due: Mar 30, 2026 Completed: Feb 20, 2026 (38 days early)
📅
118.0 days Total Age
⏱️
118.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
5.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 351 days old
🚨
Primary Delay 118.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
118.0d
Completed
0.0d / 1.0d SLA
Closed
3.9d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/20/2026 RArnold- EL received. Canceled PWO and submitted IPCR

02/20/2026 RArnold - Inbound call from Tyson. He sent an email stating this device had been removed from service. Informed him of EL. 


02/20/2026 RArnold - Called 516-663-2606 for Tyson Titus. Left a message. Sending email to work on scheduling


12/01/2025 RArnold - Per Tyson Titus "This system is currently in storage due to our lab being renovated. Please feel free to reach out in February for status update as we’re not sure if the lab will be completed by then." Will reach back out in FEB

11/19/2025 RArnold - Called (516) 663-8951 for Gina. Left a message. Sending Email. 

11/12/2025 RArnold - Called (917) 676-3675 for Tyson Titus. Left a message. Sending email to him and Gina. 

tyson.titus@nyulangone.org


11/12/2025 RArnold - Called (516) 663-8951 for Gina Berrent. Left a message. 

gina.berrent@nyulangone.org

🔧 Work Performed
Exception Letter
⚠️ Problem Description
IntraSight - SN 3799 - IP 96136678
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300042
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 118.0 business days
👷
▶
5 Status: Assigned Feb 20, 11:59 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Closed → Labor Added
👷
Technician Assigned by Rebecca Arnold
Technician: Fady Messak
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-20T05:00:00.000+0000
🏁
Status: Closed by Rebecca Arnold
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 25, 9:07 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 27, 5:08 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2d 8h, 0m
🚨 23.9 business days
🧾
Invoice Created Apr 1, 6:03 PM
Invoice Number: SM-255230

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Feb 20, 12:00 AM
Created
Aug 27, 11:09 PM
Invoice #
SM-255230

Work Details (1)

Name Type Status Qty Amount Date
WL-03113763 Labor Open 0.016666666666667 $38.00 Feb 20, 12:01 PM

Details