Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300043 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 NYU Langone Hospital Long Island — 259 1st St, Mineola NY, 11501

Aug 27, 2025 → May 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (25 biz days early)
Active: 65 biz days
Paused: 117 biz days
🕐 Clock stopped: Completed (May 22, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸117d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Feb 20, 2026
117 business days (not counted)
65d
▶ Clock Running
Status: Scheduled
Feb 20 → May 22, 2026
65 business days (counted)
Running total: 65 of ? biz days used
Created: Aug 28, 2025 Completed: May 22, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Feb 20 Ready for Release ⏸ Paused 117 —
Feb 20 → May 22 Scheduled ▶ Running 65 65
Dispatch 0.9d
Holding 118.0d (excluded)
Coordinators 65.9d
Billing 0.0d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
118.0 days
Coordinators
65.9 days
Over SLA
Billing
0.0 days
Created: Aug 28, 2025 Due: Jun 30, 2026 Completed: May 22, 2026 (39 days early)
📅
183.0 days Total Age
⏱️
118.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
64.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 May 21, 2026
Visit 2 May 22, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 353 days old
🚨
Primary Delay 118.0 days stuck in "Ready for Release"
⏱️
Total Delay 64.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
118.0d
Scheduled
65.9d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/26/2026 SRobinson- 0125524368 is closed unable to create follow up.

05/04/2026 DMalloy - Sent reminder email to POC. 

tyson.titus@nyulangone.org


02/20/2026 RArnold -Titus confirmed 05/21 @ 8pm for Andre.


02/20/2026 RArnold - Called 516-663-2606 for Tyson Titus. Left a message. Sending email to work on scheduling


02/17/2026 RArnold - Emailed Tyson for update on scheduling.

02/12/2026 RArnold - Received email from Tyson Titus confirming SN#. Cath Lab, 2 Main [ SN 3798: CATH LAB 1 ; SN 3797: CATH LAB 2 ]

917-676-3675

Tyson.titus@nyulangone.org


02/06/2026 RArnold - Called (516) 663-8951 for Gina Berrent. Left a message. Sending email. 

gina.berrent@nyulangone.org

🔧 Work Performed
pm postponed; corrective maintenance required
🔍 Technician Findings
Follow case for CM 0127085564 FOLLOW UP PM 15137996
⚠️ Problem Description
IntraSight - SN 3798 - IP 96136674
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300043
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 118.0 business days
👷
▶
3 Technician Assigned Feb 20, 11:25 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-05-22T00:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 176d 6h
🚨 66.0 business days
⏱️
▶
2 5x Labor Added May 22, 7:56 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 91d 7h, 0m
⏳ 1.5 business days
📋
Status: 07e-Partial Project by Timothy Amburgey May 26, 11:44 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 15h
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill May 28, 4:06 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Timothy Amburgey May 28, 4:12 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 45.0 business days
🧾
Invoice Created Jul 31, 3:03 PM
Invoice Number: SM-263153

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 65.9 business days (threshold: 2.0 business days)
Exceeded by 63.9 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
May 21, 8:00 PM
Created
Aug 27, 11:09 PM
Invoice #
SM-263153

Work Details (5)

Name Type Status Qty Amount Date
WL-03236494 Labor Open 1.5 $0.00 May 22, 7:56 PM
WL-03236495 Labor Open 1 $0.00 May 22, 7:56 PM
WL-03236496 Labor Open 0.25 $0.00 May 22, 7:56 PM
WL-03236497 Expenses Open 1 $0.00 May 22, 7:56 PM
WL-03236498 Travel Open 22 $0.00 May 22, 7:56 PM

Details