Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300046 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 South Brooklyn Health — 2601 Ocean Pkwy, Brooklyn NY, 11235

Aug 27, 2025 → Jun 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (23 biz days early)
Active: 26 biz days
Paused: 179 biz days
🕐 Clock stopped: Completed (Jun 28, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸179d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → May 19, 2026
179 business days (not counted)
26d
▶ Clock Running
Status: Scheduled
May 19 → Jun 28, 2026
26 business days (counted)
Running total: 26 of ? biz days used
Created: Aug 28, 2025 Completed: Jun 28, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → May 19 Ready for Release ⏸ Paused 179 —
May 19 → Jun 28 Scheduled ▶ Running 26 26
Dispatch 0.9d
Holding 180.0d (excluded)
Coordinators 26.7d
Billing 1.4d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
180.0 days
Coordinators
26.7 days
Over SLA
Billing
1.4 days
Over SLA
Created: Aug 28, 2025 Due: Jul 30, 2026 Completed: Jun 28, 2026 (32 days early)
📅
206.0 days Total Age
⏱️
180.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
26.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 353 days old
🚨
Primary Delay 180.0 days stuck in "Ready for Release"
⏱️
Total Delay 26.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
180.0d
Scheduled
26.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/18/2026 DMalloy - Reminder email sent to customer for next weeks appt. 

fosters16@nychhc.org


05/19/2026 DMalloy - Incoming call from customer Shomar Foster 718.616.3000 we agreed to have FSE Andre onsite on Thursday, June 25, 2026 at 8am for the 2 devices. Emailed a confirmation. 

fosters16@nychhc.org


05/15/2026 DMalloy - Resent propoasal email to the customer for visibility. Will attempt to call customer on Monday.  

fosters16@nychhc.org


05/08/2026 DMalloy - Called 347-242-1159 for Shomar Fostert. No answer.  Left a VM for a call back. Will resend the proposal email.  

fosters16@nychhc.org


03/31/2026 - Sent Follow up email to the customer.  PMKPIEXEMPT_POC

fosters16@nychhc.org


03/30/2026 - Called 347-242-1159 for Shomar Fosterto no answer. Left a VM for a call back.  


03/17/2026 RArnold - Emailed Shomar Fosterto confirm device is located 6th floor 6N12 cath Lab 1. 

347-242-1159

fosters16@nychhc.org

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
SyncVision - SN 2215 - IP 86945752
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300046
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 180.0 business days
👷
▶
3 Technician Assigned May 19, 2:09 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-06-25T04:00:00.000+0000, 2026-06-25T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 264d 7h
📅
Dispatch Scheduled by Deon Malloy May 19, 3:32 PM
Scheduled For: 2026-06-25T12:00:00.000+0000
🚨 27.0 business days
⏱️
4x Labor Added Jun 28, 6:37 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 1, 26
✔️
▶
2 Status: Completed Jun 28, 6:47 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 4m
⏱️
Labor Added Jun 29, 9:31 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 30, 12:29 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 2, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 1.9 business days
📨
▶
2 Status: Invoice Pending Jul 6, 12:33 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-266498

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 26.7 business days (threshold: 2.0 business days)
Exceeded by 24.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Jun 25, 8:00 AM
Created
Aug 27, 11:09 PM
Invoice #
SM-266498

Work Details (5)

Name Type Status Qty Amount Date
WL-03276816 Labor Open 2 $155.00 Jun 28, 6:37 PM
WL-03276817 Labor Open 2 $262.50 Jun 28, 6:37 PM
WL-03276818 Expenses Open 1 $0.00 Jun 28, 6:37 PM
WL-03276819 Travel Open 26 $0.00 Jun 28, 6:37 PM
WL-03277119 Labor Open - $36.10 Jun 29, 9:31 AM

Details