📍 South Brooklyn Health — 2601 Ocean Pkwy, Brooklyn NY, 11235
Aug 27, 2025 → Jun 28, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (23 biz days early)
Active: 26 biz days
Paused: 179 biz days
🕐 Clock stopped: Completed (Jun 28, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸179d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → May 19, 2026
179 business days (not counted)
26d
▶ Clock Running
Status: Scheduled
May 19 → Jun 28, 2026
26 business days (counted)
Running total: 26 of ? biz days used
Created: Aug 28, 2025Completed: Jun 28, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 28 → Aug 28
Created
▶ Running
0
0
Aug 28 → May 19
Ready for Release
⏸ Paused
179
—
May 19 → Jun 28
Scheduled
▶ Running
26
26
Dispatch0.9d
Holding180.0d (excluded)
Coordinators26.6d
Billing1.4d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding(excluded from total)
180.0 days
Coordinators
26.6 days
Over SLA
Billing
1.4 days
Over SLA
Created: Aug 28, 2025
Due: Jul 30, 2026
Completed: Jun 28, 2026 (32 days early)
📅
206.0 daysTotal Age
⏱️
180.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
26.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 353 days old
🚨
Primary Delay180.0 days stuck in "Ready for Release"
⏱️
Total Delay26.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
180.0d
Scheduled
26.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05/19/2026 DMalloy - Incoming call from customer Shomar Foster 718.616.3000 we agreed to have FSE Andre onsite on Thursday, June 25, 2026 at 8am for the 2 devices. Emailed a confirmation.
05/15/2026 DMalloy - Resent propoasal email to the customer for visibility. Will attempt to call customer on Monday.
fosters16@nychhc.org
05/08/2026 DMalloy - Called 347-242-1159 for Shomar Fostert. No answer. Left a VM for a call back. Will resend the proposal email.
fosters16@nychhc.org
03/31/2026 - Sent Follow up email to the customer. PMKPIEXEMPT_POC
fosters16@nychhc.org
03/30/2026 - Called 347-242-1159 for Shomar Fosterto no answer. Left a VM for a call back.
03/17/2026 RArnold - Emailed Shomar Fosterto confirm device is located 6th floor 6N12 cath Lab 1.
347-242-1159
fosters16@nychhc.org
🔧Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️Problem Description
IntraSight - SN 2001 - IP 86945748
📄Description
Philips - Image Guided Therapy Device (IGT-D)
📞Call Description
PM - Contract - BG Required PM
📞
Call
Completed May 8, 2026
05/08/2026 DMalloy - Called 347-242-1159 for Shomar Fostert. No answer. Left a VM for a call back. Will resend the proposal email.
fosters16@nychhc.org
📅
WO-01300047 - PM - DD: 7/30/2026 - - IGT-D - Brooklyn - South Brooklyn Health
Jun 25, 2026 8:00am – 10:30am
Work Order: WO-01300047
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13083715
Location: South Brooklyn Health
Address: 2601 Ocean Pkwy, Brooklyn, NY 11235
Manufacturer: Philips
Model #: IGT-D
Serial #: IGT-D2001
Contact Name: Shomar Foster
Contact Phone: 347-242-1159
Contact Email:
Timeline
📋
Work Order Created Aug 27, 11:09 PM
Work Order:WO-01300047
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanAug 28, 6:19 AM