Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300049 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Huntington Hospital — 270 Park Ave, Huntington NY, 11743

Aug 27, 2025 → Mar 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (24 biz days early)
Active: 43 biz days
Paused: 99 biz days
🕐 Clock stopped: Completed (Mar 28, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸99d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Jan 26, 2026
99 business days (not counted)
43d
▶ Clock Running
Status: Scheduled
Jan 26 → Mar 28, 2026
43 business days (counted)
Running total: 43 of ? biz days used
Created: Aug 28, 2025 Completed: Mar 28, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Jan 26 Ready for Release ⏸ Paused 99 —
Jan 26 → Mar 28 Scheduled ▶ Running 43 43
Dispatch 0.9d
Holding 100.0d (excluded)
Coordinators 43.9d
Billing 1.5d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
100.0 days
Coordinators
43.9 days
Over SLA
Billing
1.5 days
Over SLA
Created: Aug 28, 2025 Due: Apr 30, 2026 Completed: Mar 28, 2026 (33 days early)
📅
143.0 days Total Age
⏱️
100.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
45.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 26, 2026
Visit 2 Mar 28, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 353 days old
🚨
Primary Delay 100.0 days stuck in "Ready for Release"
⏱️
Total Delay 45.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
100.0d
Scheduled
43.9d / 2.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/26/2026 RArnold - Called (631) 351-7971 for Arosa. confirmed Andre for 9 am on 03/26.  


12/29/2025 RArnold -Emailed Arosa for update

12/17/2025 RArnold - Emailed Arosa Arshad to discuss best day/time to schedule


12/12/2025 RArnold - Andrea confirmed Sn# and added in lab tech to help schedule. aarshad1@northwell.edu


12/11/2025 RArnold - Called 631-351-7939 for Andrea. Sending email with SN#s. These should be in the cath lab. Wed and Thurs are best days to schedule.


12/11/2025 RArnold - Called 6316454051 for Marie. She is no longer at Huntington. she said I should contact Andrea Tocante.

Tel: (631)351-7939

Cell: 516-946-5532

Email: Atocante@northwell.edu


12/05/2025 RArnold - Called 6316454051 for Marie Horton. VM Full. Sending email to confirm devices.

manderson12@northwell.edu

EMAIL BOUNCED BACK

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
SyncVision - SN 3452 - IP 96488916
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300049
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 100.0 business days
👷
▶
3 Technician Assigned Jan 26, 12:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-26T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 151d 6h
🚨 44.0 business days
⏱️
▶
2 6x Labor Added Mar 28, 5:17 AM
6x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 60d 16h, 0m
⏳ 4.0 business days
⏱️
Labor Added Apr 2, 11:29 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 2, 11:42 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 6h
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 35m
📨
▶
2 Status: Invoice Pending Apr 3, 3:51 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258418

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 43.9 business days (threshold: 2.0 business days)
Exceeded by 41.9 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Mar 26, 9:00 AM
Created
Aug 27, 11:09 PM
Invoice #
SM-258418

Work Details (7)

Name Type Status Qty Amount Date
WL-03163969 Labor Open 1.25 $150.00 Mar 28, 5:17 AM
WL-03163970 Labor Open 2 $155.00 Mar 28, 5:17 AM
WL-03163971 Labor Open 0.25 $0.00 Mar 28, 5:17 AM
WL-03163972 Expenses Open 1 $0.00 Mar 28, 5:17 AM
WL-03163973 Expenses Open 1 $0.00 Mar 28, 5:17 AM
WL-03163974 Travel Open 53 $0.00 Mar 28, 5:17 AM
WL-03170404 Labor Open 0.016666666666667 $38.00 Apr 2, 11:29 AM

Details