Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300052 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 North Shore University Hospital — 300 Community Dr, Manhasset NY, 11030

Aug 27, 2025 → Feb 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 25, 2026
✓ SLA Met (7 biz days early)
Active: 12 biz days
Paused: 101 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸101d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Jan 28, 2026
101 business days (not counted)
12d
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 16, 2026
12 business days (counted)
Running total: 12 of ? biz days used
Created: Aug 28, 2025 Completed: Feb 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Jan 28 Ready for Release ⏸ Paused 101 —
Jan 28 → Feb 16 Scheduled ▶ Running 12 12
Dispatch 0.9d
Holding 102.0d (excluded)
Coordinators 12.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
102.0 days
Coordinators
12.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Aug 28, 2025 Due: Feb 25, 2026 Completed: Feb 16, 2026 (9 days early)
📅
114.0 days Total Age
⏱️
102.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
12.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 353 days old
🚨
Primary Delay 102.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
102.0d
Scheduled
12.9d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/28/2026 RArnold -Spoke with Omar. Dispatching to Andre for 02/09 @ 5 pm and he will return 02/11 @ 6pm to finish up any other devices.

Equipment Corridor (Behind Cath Lab #2)


01/21/2026 RArnold - Called 516-684-7067 for Omar. He is not in today. Sending email to locations of devices and schedule for next week. 


10/29/2025 RArnold - Customer requests scheduling in month due. Emailed to get location of device.

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
SyncVision - SN 2397 - IP 89523265
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300052
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 102.0 business days
🗓️
▶
3 Status: Scheduled Jan 28, 11:27 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0h5A00000Hocu7QAB, Andre Samuda
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-09T22:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Feb 11, 3:52 PM
Scheduled For: 2026-02-11T22:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Feb 15, 7:09 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 18d 7h, 0m
⏳ 2.0 business days
⏱️
Labor Added Feb 18, 1:13 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 1:19 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 18h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 3:11 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 22h 39m, 0m
🚨 29.0 business days
🧾
Invoice Created Apr 1, 6:03 PM
Invoice Number: SM-254608

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 12.9 business days (threshold: 2.0 business days)
Exceeded by 10.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Feb 11, 5:00 PM
Created
Aug 27, 11:09 PM
Invoice #
SM-254608

Work Details (4)

Name Type Status Qty Amount Date
WL-03106568 Labor Open 1 $150.00 Feb 15, 7:09 PM
WL-03106569 Labor Open 0.25 $155.00 Feb 15, 7:09 PM
WL-03106570 Travel Open 1 $0.00 Feb 15, 7:09 PM
WL-03110401 Labor Open 0.016666666666667 $38.00 Feb 18, 1:13 PM

Details