Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300061 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 North Shore University Hospital — 300 Community Dr, Manhasset NY, 11030

Aug 27, 2025 → Jun 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (19 biz days early)
Active: 16 biz days
Paused: 172 biz days
🕐 Clock stopped: Invoiced (Jun 2, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸172d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → May 8, 2026
172 business days (not counted)
16d
▶ Clock Running
Status: Scheduled
May 8 → Jun 2, 2026
16 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Jun 2 → Jun 2, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 2 → Jun 2, 2026
0 business days (counted)
Running total: 16 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 2 → Jun 2, 2026
0 business days (not counted)
▶ Clock Running
Status: Completed
Jun 2 → Jun 2, 2026
0 business days (counted)
Running total: 16 of ? biz days used
Created: Aug 28, 2025 Invoiced: Jun 2, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → May 8 Ready for Release ⏸ Paused 172 —
May 8 → Jun 2 Scheduled ▶ Running 16 16
Jun 2 → Jun 2 Entered ▶ Running 0 16
Jun 2 → Jun 2 Assigned ▶ Running 0 16
Jun 2 → Jun 2 Ready for Release ⏸ Paused 0 —
Jun 2 → Jun 2 Completed ▶ Running 0 16
Dispatch 0.9d
Holding 173.0d (excluded)
Coordinators 16.6d
Billing 37.8d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
173.0 days
Coordinators
16.6 days
Over SLA
Billing
37.8 days
Over SLA
Created: Aug 28, 2025 Due: Jun 30, 2026 Completed: Jun 2, 2026 (28 days early)
📅
189.0 days Total Age
⏱️
173.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
19.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 353 days old
🚨
Primary Delay 173.0 days stuck in "Ready for Release"
⏱️
Total Delay 19.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
173.0d
Scheduled
16.6d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA
Invoiced
31.4d
Billing Correction Needed
1.4d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
07/23/2026 MNewman - updated pricing. RTB 07/22/2026 Jsackett - Deleted SM-264133, returned WO to Billing Correction for Update + Rebill per credit request

07/13/2026 TAmburgey - Planner charge did not match the rate card (should be $36.10). Submitted Credit Request. Reinvoice at correct planner charge once credited.

06/11/2026 MNewman - Planner labor should be $36.10, not $38. Current billing $38 on WO. Tim to request credit.

06/02/2026 DMalloy- ULS PM was completed by a Philips FSE. Added planner labor and closed the EWO.  


05/08/2026 DMalloy - Called 516.562.3134 for Omar Dewidar. He agreed to have FSE Andre on site on Tuesday, May 26, 2026 at 4pm. Emailed a confirmation.  

odewidar@northwell.edu


02/06/2026 RArnold - Customer Requests scheduling in the month due

🔧 Work Performed
ULS PM Completed by Philips FSE
⚠️ Problem Description
IntraSight Mobile - SN 100752 - IP 107199866
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300061
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 173.0 business days
👷
▶
4 Technician Assigned May 8, 3:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-26T04:00:00.000+0000, 2026-05-26T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 253d 9h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-26T20:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Deon Malloy May 21, 1:55 PM
Scheduled For: 2026-05-30T20:00:00.000+0000
⚠️ 8.0 business days
🆕
▶
2 Status: Entered Jun 2, 11:12 AM
Status: Entered → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
👷
▶
6 Technician Assigned Jun 2, 11:25 AM
Technician Assigned → Status: Assigned → Status: Ready for Release → Status: Completed → Technician Assigned → Status: Closed
👷
Status: Assigned by Deon Malloy
From: Entered
To: Assigned
Duration in Previous: 13m
✅
Status: Ready for Release by Deon Malloy
From: Assigned
To: Ready for Release
Duration in Previous: 1m
✔️
Status: Completed by Deon Malloy
From: Ready for Release, Completed
To: Completed, Assigned
Duration in Previous: 1m, 0m
👷
Technician Assigned by Deon Malloy
Technician: Fady Messak
🏁
Status: Closed by Deon Malloy
From: Assigned
To: Closed
Duration in Previous: 0m
📄
Status: Ready to Bill by Timothy Amburgey Jun 3, 10:09 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 39m
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Jun 5, 4:42 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2d 6h, 0m
🚨 31.9 business days
💵
Status: Billing Review by Jane Sackett Jul 22, 5:09 PM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 47d 0h, 0m
📄
Status: Ready to Bill by Mandy Newman Jul 23, 7:05 AM
From: Billing Correction Needed
To: Ready to Bill
Duration in Previous: 13h 56m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Jul 24, 3:39 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 8h, 0m
⏳ 4.0 business days
🧾
Invoice Created Jul 29, 2:25 PM
Invoice Number: SM-268372

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 16.6 business days (threshold: 2.0 business days)
Exceeded by 14.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Aug 27, 11:09 PM
Invoice #
SM-268372

Work Details (1)

Name Type Status Qty Amount Date
WL-03245403 Labor Open 0.016666666666667 $36.10 Jun 2, 11:14 AM

Details