Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300062 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Mount Sinai Hosptial of Queens — 2520 30th Ave, Astoria NY, 11102

Aug 27, 2025 → Apr 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (22 biz days early)
Active: 65 biz days
Paused: 99 biz days
🕐 Clock stopped: Completed (Apr 28, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸99d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Jan 26, 2026
99 business days (not counted)
65d
▶ Clock Running
Status: Scheduled
Jan 26 → Apr 28, 2026
65 business days (counted)
Running total: 65 of ? biz days used
Created: Aug 28, 2025 Completed: Apr 28, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Jan 26 Ready for Release ⏸ Paused 99 —
Jan 26 → Apr 28 Scheduled ▶ Running 65 65
Dispatch 0.9d
Holding 100.0d (excluded)
Coordinators 66.0d
Billing 2.9d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
100.0 days
Coordinators
66.0 days
Over SLA
Billing
2.9 days
Over SLA
Created: Aug 28, 2025 Due: May 30, 2026 Completed: Apr 28, 2026 (32 days early)
📅
165.0 days Total Age
⏱️
100.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
66.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 27, 2026
Visit 2 Apr 28, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 353 days old
🚨
Primary Delay 100.0 days stuck in "Ready for Release"
⏱️
Total Delay 66.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
100.0d
Scheduled
66.0d / 2.0d SLA
Closed
2.2d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
1.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/24/2026 RArnold - Returned a call from JOhn. He wants to move this to 04/27 at 9 am since there are 2 devices in the same room that need PM. 3rd Flr OR Room 1


01/26/2026 RArnold - Called (718) 278-0311 for John McDermott. He confrimed Andre 03/09 @ 9am. OR room 1 3rd floor 2520 30th ave 

john.mcdermott@mountsinai.org

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
SyncVision - SN 3255 - IP 95348205
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300062
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 100.0 business days
👷
▶
3 Technician Assigned Jan 26, 11:04 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-09T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 151d 5h
🚨 21.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Feb 24, 4:02 PM
Scheduled For: 2026-04-27T13:00:00.000+0000
🚨 46.0 business days
⏱️
Labor Added Apr 28, 6:28 PM
Type: Labor
Status: Open
Qty: 2
⏱️
▶
2 4x Labor Added Apr 28, 6:33 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 92d 6h, 0m
⏳ 2.7 business days
⏱️
Labor Added Apr 30, 11:10 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 30, 11:18 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 16h
📄
Status: Ready to Bill by Timothy Amburgey Apr 30, 4:27 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 8m
📨
Status: Invoice Pending by Timothy Amburgey May 1, 4:02 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 23h 35m
⏳ 2.0 business days
💰
Status: Invoiced by Timothy Amburgey May 4, 1:46 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2d 21h
🚨 62.0 business days
🧾
Invoice Created Jul 31, 3:00 PM
Invoice Number: SM-260827

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 66.0 business days (threshold: 2.0 business days)
Exceeded by 64.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Apr 27, 9:00 AM
Created
Aug 27, 11:09 PM
Invoice #
SM-260827

Work Details (6)

Name Type Status Qty Amount Date
WL-03204276 Labor Open 2 $155.00 Apr 28, 6:28 PM
WL-03204311 Labor Open 0.25 $0.00 Apr 28, 6:33 PM
WL-03204312 Expenses Open 1 $0.00 Apr 28, 6:33 PM
WL-03204313 Travel Open 26 $0.00 Apr 28, 6:33 PM
WL-03204314 Labor Open 1 $150.00 Apr 28, 6:34 PM
WL-03208889 Labor Open 0.016666666666667 $38.00 Apr 30, 11:10 AM

Details