Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300063 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Mount Sinai Hospital Of Queens — 30th Ave 2510, Long Island City NY, 11102

Aug 27, 2025 → Apr 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (43 biz days early)
Active: 45 biz days
Paused: 119 biz days
🕐 Clock stopped: Completed (Apr 28, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸119d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Feb 24, 2026
119 business days (not counted)
45d
▶ Clock Running
Status: Scheduled
Feb 24 → Apr 28, 2026
45 business days (counted)
Running total: 45 of ? biz days used
Created: Aug 28, 2025 Completed: Apr 28, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Feb 24 Ready for Release ⏸ Paused 119 —
Feb 24 → Apr 28 Scheduled ▶ Running 45 45
Dispatch 0.9d
Holding 120.0d (excluded)
Coordinators 45.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
120.0 days
Coordinators
45.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Aug 28, 2025 Due: Jun 30, 2026 Completed: Apr 28, 2026 (63 days early)
📅
165.0 days Total Age
⏱️
120.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
45.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 27, 2026
Visit 2 Apr 28, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 353 days old
🚨
Primary Delay 120.0 days stuck in "Ready for Release"
⏱️
Total Delay 45.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
120.0d
Scheduled
45.8d / 2.0d SLA
Closed
2.2d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


02/24/2026 RArnold - Returned a call from John. This device is actually in  3rd Flr OR Room 1 with another device we have already scheduled. Updating to 04/27 @ 9am.


02/24/2026 RArnold - Per John via text message. Device is located in Cath lab room 2. Any Tuesday in May at 9 am is good. Dispatching to Andre for 05/26 @ 9am

02/24/2026 RArnold - Called (718) 278-0311 for John. He still needs to confirm the SN#. He will try to check today. 


02/06/2026 RArnold - Called (718) 278-0311 for John McDermott. Device may be in Cath lab. Sending him an email to confirm SN# and location.

john.mcdermott@mountsinai.org

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
IntraSight - SN 402939 - IP 106840325
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300063
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 120.0 business days
🗓️
▶
3 Status: Scheduled Feb 24, 12:53 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0h5A00000Hocu7QAB, Andre Samuda
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-05-26T13:00:00.000+0000
📅
Dispatch Scheduled by Rebecca Arnold Feb 24, 4:01 PM
Scheduled For: 2026-04-27T13:00:00.000+0000
🚨 46.0 business days
⏱️
▶
2 5x Labor Added Apr 28, 6:40 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 63d 4h, 0m
⏳ 2.7 business days
⏱️
Labor Added Apr 30, 11:10 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 30, 11:18 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 16h
📄
Status: Ready to Bill by Timothy Amburgey Apr 30, 4:27 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 8m
📨
Status: Invoice Pending by Timothy Amburgey May 1, 4:03 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 23h 36m, 0m
🚨 63.0 business days
🧾
Invoice Created Jul 31, 3:00 PM
Invoice Number: SM-260828

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 45.8 business days (threshold: 2.0 business days)
Exceeded by 43.8 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Apr 27, 9:00 AM
Created
Aug 27, 11:09 PM
Invoice #
SM-260828

Work Details (6)

Name Type Status Qty Amount Date
WL-03204342 Labor Open 1 $150.00 Apr 28, 6:40 PM
WL-03204343 Labor Open 2 $155.00 Apr 28, 6:40 PM
WL-03204344 Labor Open 0.25 $0.00 Apr 28, 6:40 PM
WL-03204345 Expenses Open 1 $0.00 Apr 28, 6:40 PM
WL-03204346 Travel Open 26 $0.00 Apr 28, 6:40 PM
WL-03208890 Labor Open 0.016666666666667 $38.00 Apr 30, 11:10 AM

Details