Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300064 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Richmond University Medical Center — 355 Bard Ave, Staten Island NY, 10310

Aug 27, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
31 biz days remaining
Active: 50 biz days
Paused: 189 biz days
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸184d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → May 27, 2026
184 business days (not counted)
40d
▶ Clock Running
Status: Scheduled
May 27 → Jul 24, 2026
40 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Entered
Jul 24 → Jul 24, 2026
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 24 → Jul 29, 2026
3 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 29 → Jul 29, 2026
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 29 → Aug 7, 2026
7 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Entered
Aug 7 → Aug 7, 2026
0 business days (counted)
Running total: 50 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 7 → Aug 16, 2026
5 business days (not counted)
Created: Aug 28, 2025 Today
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → May 27 Ready for Release ⏸ Paused 184 —
May 27 → Jul 24 Scheduled ▶ Running 40 40
Jul 24 → Jul 24 Entered ▶ Running 0 40
Jul 24 → Jul 29 Ready for Scheduling ▶ Running 3 43
Jul 29 → Jul 29 Assigned ▶ Running 0 43
Jul 29 → Aug 7 Scheduled ▶ Running 7 50
Aug 7 → Aug 7 Entered ▶ Running 0 50
Aug 7 → Aug 16 Ready for Release ⏸ Paused 5 —
Dispatch 0.9d
Holding 185.0d (excluded)
Coordinators 51.9d
On Track
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
185.0 days
Coordinators
51.9 days
Over SLA
Created: Aug 28, 2025 Due: Sep 30, 2026 (45 days left)
📅
240.0 days Total Age
⏱️
185.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
47.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Release • 353 days old
🚨
Primary Delay 185.0 days stuck in "Ready for Release"
⏱️
Total Delay 47.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
185.0d
Scheduled
48.9d / 2.0d SLA
Ready for Scheduling
3.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/07/2026 DMalloy - Removing from the FSE. Will need to reschedule


7/31/2026 VHyde - Multiple Calls made; no one picked up.


07/24/2026 DMalloy - Reminder email sent to the customer

svivona@rumcsi.org


05/27/2026 DMalloy - Called 718.818.1431 for Sara Vivona. Spoke with Sara and she agreed to have FSE Andre onsite on Friday, July 31, 2026, at 3:00pm. Emailed a confirmation.  

svivona@rumcsi.org


05/26/2026 Rbailey - Called 718.818.1431 Spoke with Donna. Sara is off and will be back tomorrow. Resending email for visibility


05/15/2026 DMalloy - First Contact email sent to customer Sara Vivona confirming the device location, serial number and proposed a date and time for a visit. 

svivona@rumcsi.org

⚠️ Problem Description
IntraSight - SN 402892 - IP 108094265
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300064
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 185.0 business days
📅
▶
4 Dispatch Scheduled May 27, 12:23 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 272d 6h
👷
Technician Assigned by Deon Malloy
Technician: Andre Samuda
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-31T19:00:00.000+0000
🚨 41.0 business days
🆕
Status: Entered by Deon Malloy Jul 24, 7:08 PM
From: Scheduled
To: Entered
Duration in Previous: 58d 6h
📅
Status: Ready for Scheduling by Deon Malloy Jul 24, 7:32 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 23m
⏳ 3.6 business days
👷
▶
3 Technician Assigned Jul 29, 12:31 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rebecca Arnold
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 4d 16h, 0m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-07-31T12:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Jul 29, 12:54 PM
Scheduled For: 2026-07-31T19:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Deon Malloy Aug 4, 8:36 AM
Scheduled For: 2026-08-08T19:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Aug 7, 4:01 PM
Scheduled For: 2026-08-15T19:00:00.000+0000
🆕
Status: Entered by Deon Malloy Aug 7, 4:06 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 9d 3h, 0m

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 41.0 business days (threshold: 2.0 business days)
Exceeded by 39.0 business days
Ready for Scheduling
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Aug 27, 11:09 PM
Invoice #
N/A

Details