Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300066 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Mount Sinai Morningside — 419 W 114th St, New York NY, 10025

Aug 27, 2025 → Apr 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (8 biz days early)
Active: 0 biz days
Paused: 158 biz days
🕐 Clock stopped: Completed (Apr 20, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸158d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Apr 20, 2026
158 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Aug 28, 2025 Completed: Apr 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Apr 20 Ready for Release ⏸ Paused 158 —
Apr 20 → Apr 20 Assigned ▶ Running 0 0
Dispatch 0.9d
Holding 159.0d (excluded)
Coordinators 0.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
159.0 days
Coordinators
0.0 days
Billing
2.0 days
Over SLA
Created: Aug 28, 2025 Due: Apr 30, 2026 Completed: Apr 20, 2026 (10 days early)
📅
159.0 days Total Age
⏱️
159.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 353 days old
🚨
Primary Delay 159.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
159.0d
Assigned
0.0d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/20/2026 DMalloy -Signed EL received from the customer. Attached to the WO and closed both.  


04/14/2026 DMalloy -Email recieved from the customer requesting the device to be removed from the contract due to little use. Emailed customer a PM Exception Letter to be signed and returned so the WO can be closed.  

julio.ortiz2@mountsinai.org

adam.yates@mountsinai.org


04/08/2026 DMalloy -Follow Up email sent to the customer regarding the PM due at the end of this month. Proposed for FSE Andre to be onsite on Tuesday 4/14/2026. 


03/24/2026 DMalloy - Email sent to the customer Following up on the status of the device and to lock in a date for a visit.

adam.yates@mountsinai.org

julio.ortiz2@mountsinai.org


02/24/2026 RArnold - Called (212) 523-1613 for Julio. Left a message. 


01/26/2026 RArnold - Emailed Julio for update on how he wants to proceed. There was lots on communication back and forth about possibly removing it from the contract since it is not used very often if at all.

01/08/2026 RArnold - Emailed Julio for update on how he wants to proceed with this device. Last respone "Yes, located in EP Lab2, but has not been used in months, if not years.

To minimize or eliminate any further VBA commitments with this console, what’s our best option(s) moving forward?"


12/29/2025 RArnold -emailed for update

12/17/2025 RArnold - Julio added in Adam Yates to thread to confirm if this is in EP Lab 2 8th floor. Emailed back to get an update.

12/11/2025 RArnold - Called (212) 523-1613 for Julio. Left a message. Sending email to confirm SN# is in the Cath Lab  

julio.ortiz2@mountsinai.org


12/11/2025 RArnold - Called (917) 273-5248 for Adam. He said I just contact Julio in the cath lab. 


12/05/2025 RArnold - Emailed Adam Yates to confirm device. adam.yates@mountsinai.org

🔧 Work Performed
Exception Letter
⚠️ Problem Description
IntraSight - SN 1702 - IP 84593595
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300066
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 159.0 business days
⏱️
Labor Added Apr 20, 10:41 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
👷
▶
3 Technician Assigned Apr 20, 10:55 AM
Technician Assigned → Status: Assigned → Status: Completed
👷
Status: Assigned by Deon Malloy
From: Ready for Release
To: Assigned
Duration in Previous: 235d 4h
✔️
Status: Completed by Deon Malloy
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 23, 11:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Apr 24, 4:18 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260147

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Aug 27, 11:09 PM
Invoice #
SM-260147

Work Details (1)

Name Type Status Qty Amount Date
WL-03192628 Labor Open 0.016666666666667 $38.00 Apr 20, 10:41 AM

Details