Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300068 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Staten Island University Hospital — 475 SEAVIEW AVE, Staten Island NY, 10305

Aug 27, 2025 → Feb 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (30 biz days early)
Active: 59 biz days
Paused: 54 biz days
🕐 Clock stopped: Completed (Feb 15, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸54d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Nov 17, 2025
54 business days (not counted)
59d
▶ Clock Running
Status: Scheduled
Nov 17 → Feb 15, 2026
59 business days (counted)
Running total: 59 of ? biz days used
Created: Aug 28, 2025 Completed: Feb 15, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Nov 17 Ready for Release ⏸ Paused 54 —
Nov 17 → Feb 15 Scheduled ▶ Running 59 59
Dispatch 0.9d
Holding 55.0d (excluded)
Coordinators 59.8d
Billing 1.3d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
55.0 days
Coordinators
59.8 days
Over SLA
Billing
1.3 days
Over SLA
Created: Aug 28, 2025 Due: Mar 30, 2026 Completed: Feb 15, 2026 (43 days early)
📅
114.0 days Total Age
⏱️
59.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
59.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 10, 2026
Visit 2 Feb 11, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 353 days old
🚨
Primary Delay 59.8 days stuck in "Scheduled"
⏱️
Total Delay 59.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
55.0d
Scheduled
59.8d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/02/2026 RArnold - Sent Reminder Email

11/17/2025 RArnold - Danielle confirmed date. dispatching to Andre for 02/10 @ 5 pm.

11/17/2025 RArnold -Danielle Ragucci confirmed device is in Interventional Radiology. Offered 02/10 @ 5 pm for Andre.

11/12/2025 RArnold - Called 9174149361 for Nichole Bock. Left a message. Sending email.

nbock@northwell.edu

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
IntraSight Mobile - SN 100892 - IP 114120673
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300068
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 55.0 business days
👷
▶
3 Technician Assigned Nov 17, 12:56 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-10T22:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 81d 7h
🚨 60.0 business days
⏱️
3x Labor Added Feb 15, 6:36 PM
Type: Labor
Status: Open
Qty: 1.5, 2, 0.25
🚗
▶
2 4x Travel Added Feb 15, 6:53 PM
4x Travel Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 90d 5h, 0m
⏳ 2.0 business days
⏱️
Labor Added Feb 18, 1:13 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 1:19 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 18h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 3:14 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 22h 43m, 0m
🚨 29.0 business days
🧾
Invoice Created Apr 1, 6:03 PM
Invoice Number: SM-254612

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 59.8 business days (threshold: 2.0 business days)
Exceeded by 57.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Feb 10, 5:00 PM
Created
Aug 27, 11:09 PM
Invoice #
SM-254612

Work Details (8)

Name Type Status Qty Amount Date
WL-03106556 Labor Open 1.5 $150.00 Feb 15, 6:36 PM
WL-03106557 Labor Open 2 $155.00 Feb 15, 6:36 PM
WL-03106558 Labor Open 0.25 $0.00 Feb 15, 6:36 PM
WL-03106562 Travel Open 29 $0.00 Feb 15, 6:53 PM
WL-03106559 Expenses Open 1 $0.00 Feb 15, 6:53 PM
WL-03106560 Expenses Open 1 $0.00 Feb 15, 6:53 PM
WL-03106561 Expenses Open 1 $0.00 Feb 15, 6:53 PM
WL-03110402 Labor Open 0.016666666666667 $38.00 Feb 18, 1:13 PM

Details