Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300072 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Beth Israel Medical CenterPhillips Ambulatory Care — 7 Irving Pl, New York NY, 10003

Aug 27, 2025 → Apr 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (20 biz days early)
Active: 1 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Apr 30, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Apr 29, 2026
165 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 29 → Apr 30, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Aug 28, 2025 Completed: Apr 30, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Apr 29 Ready for Release ⏸ Paused 165 —
Apr 29 → Apr 29 Assigned ▶ Running 0 0
Apr 29 → Apr 30 Scheduled ▶ Running 1 1
Dispatch 0.9d
Holding 166.0d (excluded)
Coordinators 1.5d
Billing 1.4d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
166.0 days
Coordinators
1.5 days
Billing
1.4 days
Over SLA
Created: Aug 28, 2025 Due: May 30, 2026 Completed: Apr 30, 2026 (30 days early)
📅
167.0 days Total Age
⏱️
166.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 29, 2026
Visit 2 Apr 30, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 353 days old
🚨
Primary Delay 166.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
166.0d
Assigned
0.0d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Closed
3.3d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


04/29/2026 mklose dispatch to Andre today

04/21/2026 DMalloy - Called 347.997.0785 for Russell Smith. Checking to see if the device has been located as of today. No answer. Could not leave a VM due to the mailbox being full. Will follow up with an email.  

russell.smith@gehealthcare.com


04/08/2026 DMalloy - Follow Up email sent to the customer regarding the devide being located.  

jane.bautista@mountsinai.org

melissa.santiago@mountsinai.org

russell.smith@gehealthcare.com


02/24/2026 RArnold - Called (347) 997-0785 for Russell Smith. Left a message. Sending email. 

01/29/2026 RArnold - Emailed Russell for update

01/27/2026 RArnold - Melissa add in Jane.Bautista@mountsinai.org. Per Jane "Capital asset sent to biomed for disposition ". Spoke to Russell Smith and he is going to look into it for me.

01/26/2026 RArnold - Called 917 692 4143 for Melissa Santiago. Left a message. Sending email. 

melissa.santiago@mountsinai.org

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
IntraSight Mobile - SN 156 - IP 94535233
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300072
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 166.0 business days
👷
▶
4 Technician Assigned Apr 29, 3:43 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release
To: Assigned
Duration in Previous: 244d 9h
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-29T20:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Assigned
To: Scheduled
Duration in Previous: 4m
⏳ 2.0 business days
⏱️
▶
2 8x Labor Added Apr 30, 5:28 PM
8x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 1h, 0m
⏳ 3.8 business days
⏱️
▶
2 Labor Added May 5, 1:06 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 19h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 7, 4:43 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
📨
Status: Invoice Pending by Timothy Amburgey May 8, 4:12 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 23h 29m, 0m
🚨 58.0 business days
🧾
Invoice Created Jul 31, 3:00 PM
Invoice Number: SM-261577

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Apr 29, 4:00 PM
Created
Aug 27, 11:09 PM
Invoice #
SM-261577

Work Details (9)

Name Type Status Qty Amount Date
WL-03209647 Labor Open 2 $155.00 Apr 30, 5:28 PM
WL-03209648 Labor Open 1 $150.00 Apr 30, 5:28 PM
WL-03209649 Labor Open 1 $0.00 Apr 30, 5:28 PM
WL-03209650 Labor Open 0.25 $0.00 Apr 30, 5:28 PM
WL-03209651 Expenses Open 1 $0.00 Apr 30, 5:28 PM
WL-03209652 Expenses Open 1 $0.00 Apr 30, 5:28 PM
WL-03209653 Travel Open 26 $0.00 Apr 30, 5:28 PM
WL-03209654 Travel Open 9 $0.00 Apr 30, 5:28 PM
WL-03214861 Labor Open 0.016666666666667 $38.00 May 5, 1:06 PM

Details