Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300076 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Mather Hospital — 75 N Country Rd, Port Jefferson NY, 11777

Aug 27, 2025 → Apr 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 5, 2026
✓ SLA Met (18 biz days early)
Active: 52 biz days
Paused: 99 biz days
🕐 Clock stopped: Completed (Apr 9, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸99d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Jan 26, 2026
99 business days (not counted)
52d
▶ Clock Running
Status: Scheduled
Jan 26 → Apr 9, 2026
52 business days (counted)
Running total: 52 of ? biz days used
Created: Aug 28, 2025 Completed: Apr 9, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Jan 26 Ready for Release ⏸ Paused 99 —
Jan 26 → Apr 9 Scheduled ▶ Running 52 52
Dispatch 0.9d
Holding 100.0d (excluded)
Coordinators 52.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
100.0 days
Coordinators
52.6 days
Over SLA
Billing
1.4 days
Over SLA
Created: Aug 28, 2025 Due: May 5, 2026 Completed: Apr 9, 2026 (26 days early)
📅
152.0 days Total Age
⏱️
100.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
51.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 353 days old
🚨
Primary Delay 100.0 days stuck in "Ready for Release"
⏱️
Total Delay 51.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
100.0d
Scheduled
52.6d / 2.0d SLA
Closed
0.4d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/26/2026 RArnold - Nicole confirmed. Dispatching to Andre for 04/08 @ 9 am for 4 devices.


01/26/2026 RArnold -Device confirmed by Nicole. Located in Second floor Cath lab - Room 2. Wednesday are best. Offered 04/08 @ 9 am for Andre.


01/16/2026 RArnold -Emailed Nicole Hoefler to confirm SN# and provide device location. nhoefler@northwell.edu

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
IntraSight - SN 2483 - IP 89523327
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300076
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 100.0 business days
👷
▶
3 Technician Assigned Jan 26, 2:32 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-08T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 151d 9h
🚨 53.0 business days
⏱️
▶
2 4x Labor Added Apr 9, 10:45 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 72d 19h, 0m
⏱️
Labor Added Apr 9, 1:19 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 9, 1:35 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2h 49m
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 57m
📨
Status: Invoice Pending by Timothy Amburgey Apr 10, 3:21 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 22h 48m, 0m
⏳ 1.0 business days
🧾
Invoice Created Apr 12, 11:45 AM
Invoice Number: SM-259020

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 52.6 business days (threshold: 2.0 business days)
Exceeded by 50.6 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Apr 8, 9:00 AM
Created
Aug 27, 11:09 PM
Invoice #
SM-259020

Work Details (5)

Name Type Status Qty Amount Date
WL-03179344 Labor Open 2.25 $155.00 Apr 9, 10:45 AM
WL-03179345 Labor Open 1.25 $150.00 Apr 9, 10:45 AM
WL-03179346 Expenses Open 1 $0.00 Apr 9, 10:45 AM
WL-03179347 Travel Open 77 $0.00 Apr 9, 10:45 AM
WL-03179667 Labor Open 0.016666666666667 $38.00 Apr 9, 1:19 PM

Details