Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300077 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Premier Veins Llc — 80th St 7119, Glendale NY, 11385-7738

Aug 27, 2025 → Jul 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 12, 2026
✗ SLA Missed
Active: 0 biz days
Paused: 178 biz days
🕐 Clock stopped: Completed (May 18, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸178d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → May 18, 2026
178 business days (not counted)
▶ Clock Running
Status: Assigned
May 18 → May 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 18 → May 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Aug 28, 2025 Completed: May 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → May 18 Ready for Release ⏸ Paused 178 —
May 18 → May 18 Assigned ▶ Running 0 0
May 18 → May 18 Scheduled ▶ Running 0 0
Dispatch 0.9d
Holding 179.0d (excluded)
Coordinators 0.0d
Field Work 1.9d
Billing 56.7d
✗ SLA Missed
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
179.0 days
Coordinators
0.0 days
Field Work
1.9 days
Billing
56.7 days
Over SLA
Created: Aug 28, 2025 Due: May 12, 2026 Completed: Jul 14, 2026 (62 days late)
📅
217.0 days Total Age
⏱️
179.0d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
10.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 353 days old
🚨
Primary Delay 179.0 days stuck in "Ready for Release"
⏱️
Total Delay 10.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
179.0d
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.9d / 1.0d SLA
Ready to Bill
11.5d / 1.0d SLA
Invoiced
31.9d
Billing Correction Needed
13.3d
Tech Off Site
1.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/31/2026 MNewman - Corrected. RTB.

07/31/2026 Jsackett - Deleted SM-267764, returned WO to Billing Correction for Update + Rebill per credit request

07/23/2026 MNewman - Invoice rejected again as this was still billing at 38.00 but shoudl be billing at 36.10.

06/24/2026 Jsackett - SM-262874 deleted, returned to billing correction for update and rebill

05/18/2026 RArnold - Confirmed with Fady, Stone and DSM, that this WO can be canceled. Requested IB team to complete an IPCR as device status unknown

05/04/2026 DMalloy - Emailed Fady and Stone again for update.


04/21/2026 DMalloy - No reply to the latest email..Reaching out to Rebecca to see if we have any updates on this one.  


04/08/2026 RArnold -Emailed Fady and Stone again for update

02/24/2026 RArnold - Replied to email thread for update

01/26/2026 RAnrold - Fady added Philips FSE, DSM and Stone to email asking "We need your help to identify where this device has been installed. Do you know where the device is located? "

01/16/2026 RArnold - Wo for last year was EL. Confirmed with Mandy that this one can also be EL. Sending to Fady to get signed by DSM.

🔧 Work Performed
Billing for Planner Labor. attempts were made an IPRC was completed
⚠️ Problem Description
Core M2 Imaging System - SN 1701 - IP 91324415
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300077
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 179.0 business days
👷
▶
4 Technician Assigned May 18, 4:08 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release
To: Assigned
Duration in Previous: 263d 9h
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-05-18T04:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned, Scheduled
To: Scheduled, Completed
Duration in Previous: 4m, 0m
🏁
▶
2 Status: Closed May 18, 4:13 PM
Status: Closed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey May 19, 9:12 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 58m
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 22, 4:31 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3d 7h, 0m
🚨 21.9 business days
💵
Status: Billing Review by Jane Sackett Jun 24, 9:32 AM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 32d 17h, 0m
🚨 13.0 business days
🚗
Status: Tech Off Site by Timothy Amburgey Jul 13, 1:08 PM
From: Billing Correction Needed
To: Tech Off Site
Duration in Previous: 19d 3h
⏳ 2.0 business days
🏁
Status: Closed by Fady Messak Jul 14, 4:50 PM
From: Tech Off Site
To: Closed
Duration in Previous: 1d 3h
⏳ 2.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 11:24 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Jul 17, 4:33 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 5h, 0m
🚨 10.9 business days
💵
Status: Billing Review by Jane Sackett Jul 31, 1:36 PM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 13d 21h, 0m
📄
Status: Ready to Bill by Mandy Newman Jul 31, 3:41 PM
From: Billing Correction Needed
To: Ready to Bill
Duration in Previous: 2h 5m
⚠️ 6.0 business days
📨
▶
2 Status: Invoice Pending Aug 7, 3:40 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-269783

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
May 18, 12:00 AM
Created
Aug 27, 11:09 PM
Invoice #
SM-269783

Work Details (1)

Name Type Status Qty Amount Date
WL-03230409 Labor Open 0.016666666666667 $36.10 May 18, 4:13 PM

Details