Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300078 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Plainview Hospital — 888 Old Country Rd, Plainview NY, 11803

Aug 27, 2025 → May 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (21 biz days early)
Active: 12 biz days
Paused: 174 biz days
🕐 Clock stopped: Completed (May 30, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸174d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → May 12, 2026
174 business days (not counted)
▶ Clock Running
Status: Scheduled
May 12 → May 30, 2026
12 business days (counted)
Running total: 12 of ? biz days used
Created: Aug 28, 2025 Completed: May 30, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → May 12 Ready for Release ⏸ Paused 174 —
May 12 → May 30 Scheduled ▶ Running 12 12
Dispatch 0.9d
Holding 175.0d (excluded)
Coordinators 12.4d
Billing 36.9d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
175.0 days
Coordinators
12.4 days
Over SLA
Billing
36.9 days
Over SLA
Created: Aug 28, 2025 Due: Jun 30, 2026 Completed: May 30, 2026 (31 days early)
📅
187.0 days Total Age
⏱️
175.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
11.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 353 days old
🚨
Primary Delay 175.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
175.0d
Scheduled
12.4d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.9d
Ready to Bill
2.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Invoiced
31.4d
Billing Correction Needed
1.4d
Billing Review
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
07/23/2026 MNewman - updated pricing. RTB 07/22/2026 Jsackett - Deleted SM-264130, returned WO to Billing Correction for Update + Rebill per credit request

07/13/2026 TAmburgey - Travel and labor correct; planner charge did not match the rate card (should be $36.10). Submitted Credit Request. Reinvoice at correct planner charge once credited.

06/11/2026 MNewman - travel and labor charges are correct, but planner is supposed to be $36.10. Current billing $38 on WO. Tim to request credit.

05/12/2026 DMalloy - Email recieved from customer agreeing to have FSE Andre onsite on Tuesday, May 26, 2026, at 10:00am. Emailed a confirmation.

johare1@northwell.edu


05/12/2026 DMalloy - Called 516.719.2309 for John O'Hare. Transferred to his extension. No answer and no option to leave a VM. Followed up with an Email with a proposes date of Tuesday, 5/26/2026 in the morning.  

johare1@northwell.edu


05/08/2026 DMalloy - Called 516.719.2309 for John O'Hare. Reached a nurse and he advised that John was not available. Advised to call back on Monday. Will resend the proposal email. 

johare1@northwell.edu


02/25/2026 RArnold - Called (516) 719-2309 for John O'Hare, Ellen does not have this device and she looped him into the email. Was transferred to his office. I am sending him a new email so our communication does not overlap with Ellen's. He will review the SN# and get back to me. johare1@northwell.edu


02/24/2026 RArnold - Emailed Ellen for update on location and scheduling

02/06/2026 RArnold - Emailed Ellen Kelly to confirm device and location.

ekelly@northwell.edu

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
IntraSight Mobile - SN 1055 - IP 101353929
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300078
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 175.0 business days
📅
▶
3 Dispatch Scheduled May 12, 4:35 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Andre Samuda
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 257d 10h
🚨 12.9 business days
⏱️
▶
3 6x Labor Added May 30, 8:45 AM
6x Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 17d 16h, 0m
⏳ 1.0 business days
⏱️
Labor Added Jun 1, 7:57 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 1, 12:36 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 3h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 4:54 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
📨
▶
2 Status: Invoice Pending Jun 5, 4:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 31.9 business days
💵
Status: Billing Review by Jane Sackett Jul 22, 5:08 PM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 47d 0h, 0m
📄
Status: Ready to Bill by Mandy Newman Jul 23, 7:02 AM
From: Billing Correction Needed
To: Ready to Bill
Duration in Previous: 13h 54m
💵
Status: Billing Review by Mandy Newman Jul 23, 10:24 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 3h 21m
⏳ 2.0 business days
📄
Status: Ready to Bill by Mandy Newman Jul 24, 1:03 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 1d 2h
📨
Status: Invoice Pending by Timothy Amburgey Jul 24, 3:38 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 34m, 0m
⏳ 4.0 business days
🧾
Invoice Created Jul 29, 2:25 PM
Invoice Number: SM-268370

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 12.4 business days (threshold: 2.0 business days)
Exceeded by 10.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
May 26, 10:00 AM
Created
Aug 27, 11:09 PM
Invoice #
SM-268370

Work Details (8)

Name Type Status Qty Amount Date
WL-03242869 Labor Open 1.5 $166.25 May 30, 8:45 AM
WL-03242870 Labor Open 2 $249.65 May 30, 8:45 AM
WL-03242871 Labor Open 1.5 $0.00 May 30, 8:45 AM
WL-03242872 Expenses Open 1 $0.00 May 30, 8:45 AM
WL-03242873 Travel Open 26 $0.00 May 30, 8:45 AM
WL-03242874 Travel Open 26 $0.00 May 30, 8:45 AM
WL-03242877 Labor Open 1.5 $0.00 May 30, 8:46 AM
WL-03243537 Labor Open - $36.10 Jun 1, 7:57 AM

Details