Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300079 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 American Access Care Of Brooklyn — 960 40th St, Brooklyn NY, 11219

Aug 27, 2025 → May 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 16, 2026
✓ SLA Met (22 biz days early)
Active: 57 biz days
Paused: 119 biz days
🕐 Clock stopped: Completed (May 14, 2026)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸119d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Feb 24, 2026
119 business days (not counted)
57d
▶ Clock Running
Status: Scheduled
Feb 24 → May 14, 2026
57 business days (counted)
Running total: 57 of ? biz days used
Created: Aug 28, 2025 Completed: May 14, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Feb 24 Ready for Release ⏸ Paused 119 —
Feb 24 → May 14 Scheduled ▶ Running 57 57
Dispatch 0.9d
Holding 120.0d (excluded)
Coordinators 57.8d
Billing 1.3d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
120.0 days
Coordinators
57.8 days
Over SLA
Billing
1.3 days
Over SLA
Created: Aug 28, 2025 Due: Jun 16, 2026 Completed: May 14, 2026 (33 days early)
📅
177.0 days Total Age
⏱️
120.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
56.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 May 13, 2026
Visit 2 May 14, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 353 days old
🚨
Primary Delay 120.0 days stuck in "Ready for Release"
⏱️
Total Delay 56.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
120.0d
Scheduled
57.8d / 2.0d SLA
Closed
0.6d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/04/2026 DMalloy - Sent reminder email to POC. 

elina.duchovny@azuracare.com


02/24/2026 RArnold - Called 718-369-1444 for Elina. I reviewed an old message with Andre and last time he was at this location he asked about this specific device. Elina confrimed 05/13 @ 1 pm. 


02/06/2026 RArnold - Per Elina, she does not have any Core M2 devices.

02/06/2026 RArnold - Called 718-369-1444 for Elina Duchovny. She was on the OR. Sending an email to confirm SN#

elina.duchovny@azuracare.com

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Core M2 Imaging System - SN 1544 - IP 85763460
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Aug 27, 11:09 PM
Work Order: WO-01300079
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 28, 6:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 10m
🚨 120.0 business days
👷
▶
3 Technician Assigned Feb 24, 12:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-05-13T17:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 180d 7h
🚨 58.0 business days
⏱️
▶
2 8x Labor Added May 14, 10:12 AM
8x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 78d 20h, 0m
⏱️
▶
2 Labor Added May 14, 2:55 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4h 43m
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 15m
📨
Status: Invoice Pending by Timothy Amburgey May 15, 4:44 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 23h 31m, 0m
🚨 52.9 business days
🧾
Invoice Created Jul 31, 3:04 PM
Invoice Number: SM-262240

Bottlenecks

Entered
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 57.8 business days (threshold: 2.0 business days)
Exceeded by 55.8 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
May 13, 1:00 PM
Created
Aug 27, 11:09 PM
Invoice #
SM-262240

Work Details (9)

Name Type Status Qty Amount Date
WL-03226042 Labor Open 1.5 $166.25 May 14, 10:12 AM
WL-03226043 Labor Open 1 $249.65 May 14, 10:12 AM
WL-03226044 Labor Open 1.5 $0.00 May 14, 10:12 AM
WL-03226045 Labor Open 0.25 $0.00 May 14, 10:12 AM
WL-03226046 Expenses Open 1 $0.00 May 14, 10:12 AM
WL-03226047 Expenses Open 1 $0.00 May 14, 10:12 AM
WL-03226048 Travel Open 22 $0.00 May 14, 10:12 AM
WL-03226049 Travel Open 22 $0.00 May 14, 10:12 AM
WL-03226539 Labor Open 0.016666666666667 $36.10 May 14, 2:55 PM

Details