Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300199 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Aug 28, 2025 → Nov 26, 2025

✅ Completed
P5 5 business days from creation
Target: Sep 4, 2025
🕐 Clock stopped: Invoiced (Nov 27)
✗ SLA Missed (83d late)
Dispatch 0.0d
Coordinators 65.7d
Field Work 0.0d
Billing 0.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
65.7 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Aug 28, 2025 Due: Sep 30, 2025 Completed: Nov 27, 2025 (57 days late)
📅
65.0 days Total Age
⏱️
62.7d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
65.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Kevin Cogdill — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 22, 2025
Visit 2 Sep 26, 2025
Visit 3 Nov 25, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 259 days old
🚨
Primary Delay 62.7 days stuck in "Assigned"
⏱️
Total Delay 65.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
64.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
PM Request Franks, Mark
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Aug 28, 2:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Aug 29, 4:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 2h
🚨 17.0 business days
💵
Expenses Added Sep 22, 12:18 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Sep 23, 8:24 AM
Type: Labor, Expenses
Status: Open
Qty: 6.5, 1
⏳ 4.0 business days
⏱️
4x Labor Added Sep 27, 11:10 AM
Type: Labor, Expenses
Status: Open
Qty: 7, 1
🚨 42.0 business days
🔧
▶
2 Status: Tech On Site Nov 25, 8:56 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.25
✔️
▶
2 Status: Completed Nov 25, 9:02 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
👷
▶
2 Technician Assigned Nov 26, 8:27 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Closed
To: Assigned
Duration in Previous: 11h 23m
🏁
Status: Closed by Kevin Cogdill Nov 26, 8:57 PM
From: Assigned
To: Closed
Duration in Previous: 12h 29m
⏳ 3.4 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 1, 1:01 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 16h
📨
▶
2 Status: Invoice Pending Dec 1, 4:04 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 55.0 business days
🧾
Invoice Created Feb 13, 10:23 AM
Invoice Number: SM-247888

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Assigned
Duration: 62.7 business days (threshold: 4.0 business hours)
Exceeded by 62.2 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Aug 28, 2:00 PM
Invoice #
SM-247888

Work Details (8)

Name Type Status Qty Amount Date
WL-02944552 Expenses Open 1 $0.00 Sep 22, 12:18 PM
WL-02945568 Labor Open 6.5 $0.00 Sep 23, 8:24 AM
WL-02945569 Expenses Open 1 $0.00 Sep 23, 8:24 AM
WL-02952000 Labor Open 7 $0.00 Sep 27, 11:10 AM
WL-02952001 Expenses Open 1 $0.00 Sep 27, 11:10 AM
WL-02952002 Expenses Open 1 $0.00 Sep 27, 11:10 AM
WL-02952003 Expenses Open 1 $0.00 Sep 27, 11:10 AM
WL-03020332 Labor Open 1.25 $0.00 Nov 25, 8:58 PM

Details