📍 HIGI OFFICE - HIGI — 20 N. Wacker Suite 1642, Chicago IL, 60654
Aug 29, 2025 → Present
🟢 On Track
P4
SLA Clock
4 business days from creation · Target: Sep 5, 2025
⚠ 234 biz days overdue
Active: 238 biz days
Budget: 4 biz days
SLA Target
▶ Clock Running
Status: Created
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
238d
▶ Clock Running
Status: Assigned
Aug 29 → Aug 16, 2026
238 business days (counted)
Running total: 238 of 4 biz days used
Created: Aug 29, 2025Today
Business Days Used238 / 4
04d budget+234d over
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 29 → Aug 29
Created
▶ Running
0
0 / 4
Aug 29 → Aug 16
Assigned
▶ Running
238
238 / 4
Dispatch0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Aug 29, 2025
Due: Sep 24, 2025 (326 days overdue)
📅
239.0 daysTotal Age
⏱️
0.0d in EnteredLongest Stage
🔄
1 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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On Track
Assigned • 351 days old
✅
No IssuesWork order progressed without significant delays
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
8/29/25 KW Received panel request and requested quote from PEter.
⚠️Problem Description
This work order is the place holder for the ten Alt Configuration Stations panels. See attached. Panels due by 10/1/25
Aug 29, 2025 8:30am
@EDUARD DANEK @Nicole Floyd This is the work order for the Aetna panels - request per Brian's email. WO created for us to keep track of communication to Peter.
MSG
FW Station panels for AHA
Aug 29, 2025
Timeline
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3
Work Order Created Aug 29, 8:28 AM
Work Order Created → Status: Assigned → Technician Assigned