📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069
Aug 29, 2025 → Sep 19, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 8, 2025
✗ SLA Missed (9 biz days late)
Active: 14 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 19, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
12d
▶ Clock Running
Status: Assigned
Aug 29 → Sep 17, 2025
12 business days (counted)
Running total: 12 of 5 biz days used
2d
▶ Clock Running
Status: Tech On Site
Sep 17 → Sep 19, 2025
2 business days (counted)
Running total: 14 of 5 biz days used
Created: Aug 29, 2025Completed: Sep 19, 2025
Business Days Used14 / 5
05d budget+9d over
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 29 → Aug 29
Created
▶ Running
0
0 / 5
Aug 29 → Aug 29
Ready for Scheduling
▶ Running
0
0 / 5
Aug 29 → Sep 17
Assigned
▶ Running
12
12 / 5
Sep 17 → Sep 19
Tech On Site
▶ Running
2
14 / 5
Dispatch0.0d
Coordinators13.0d
Field Work2.7d
Billing159.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
13.0 days
Over SLA
Field Work
2.7 days
Over SLA
Billing
159.5 days
Over SLA
Created: Aug 29, 2025
Due: Sep 8, 2025
Completed: Sep 19, 2025 (10 days late)
📅
15.0 daysTotal Age
⏱️
159.5d in Billing ReviewLongest Stage
🔄
7 transitionsStatus Changes
⚠️
171.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Franco Jackson — scheduling delays attributed to technician, not coordinators
Visit 1Aug 28, 2025
Visit 2Sep 15, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 349 days old
🚨
Primary Delay159.5 days stuck in "Billing Review"
⏱️
Total Delay171.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
12.8d / 0.5d SLA
Tech On Site
2.7d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Billing Review
159.5d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
PO # 4010591581HTM
1/29 JJ: Email from Darrin states SR was already closed, If second PO was received, we'll need to separate out billing. If 2nd PO was not received, pls bill for amount of amended PO amount received of appx $2200
12/22 JJ: Pricing from Parts Source shows $573.52, with mark up part should be $659.55. Emailed Biomed re. PO
9.19.25 Waiting for PO
19sep2025 closing work order per supervisor Biomed is still working on POs, will have to wait to bill until PO received 15sep2025 fjackson work complete/PO already sent/awaiting PO from biomed
🔧Work Performed
15sep2025 fjackson replaced sidecom brd kit, verified working ok
28aug2025 fjackson part look up and quote
🔍Technician Findings
sidecom brd connection PD
⚠️Problem Description
Requested by Robert Jackson: PO request for PD sidecom brd
Jan 29, 2026 2:57pm
@Hannah Shaw We received an email from Darrin that sounded like a second PO had been created. Can you check to see if we have a second PO, in addition to the attached amended PO? If you can find, then I'll create a separate work order and we can move some of the billing to the other work order. If second PO was not received, then pls just bill for the amount of the amended PO attached.
PDF
WO-01300327 604112830 W298AW3573
Sep 3, 2025
PDF
PO_8_4010583023HTM_0_US
Jan 30, 2026
PDF
PO_8_4010591581HTM_0_US
May 12, 2026
PDF
GE Healthcare PO# 4010591581HTM Revision 1
May 14, 2026
Timeline
📋
▶
2
Work Order Created Aug 29, 12:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Aug 29, 1:37 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Franco Jackson
⏱️
Labor Added Aug 30, 10:08 AM
Type:Labor
Status:Open
Qty:0.5
🚨12.0 business days
🔧
Status: Tech On Site by Robert JacksonSep 17, 2:43 PM
From:Assigned
To:Tech On Site
Duration in Previous:19d 1h
⏱️
4x Labor Added Sep 17, 3:17 PM
Type:Labor, Travel, Parts
Status:Open
Qty:1, 0.66666666666667, 22
⏳3.0 business days
✔️
Status: Completed by Robert JacksonSep 19, 1:24 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1d 22h, 0m
💵
Status: Billing Review by Hannah ShawSep 19, 3:48 PM
From:Closed
To:Billing Review
Duration in Previous:2h 23m
🚨160.0 business days
📄
▶
2
Status: Ready to Bill May 12, 4:57 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
⏳2.9 business days
🧾
Invoice Created May 14, 10:49 AM
Invoice Number:SM-261779
Bottlenecks
Assigned
Duration: 12.8 business days (threshold: 4.0 business hours)
Exceeded by 12.3 business days
Tech On Site
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Billing Review
Duration: 159.5 business days (threshold: 2.0 business days)