Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300386 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 South Brooklyn Hospital/Ruth Bader Ginsburg — 2601 Ocean Pkwy, Brooklyn NY, 11235

Aug 29, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
⚠ 286 biz days overdue
Active: 286 biz days
▶ Clock Running
Status: Created
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
286d
▶ Clock Running
Status: Ready for Scheduling
Aug 29 → Oct 23, 2026
286 business days (counted)
Running total: 286 of ? biz days used
Created: Aug 29, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 29 → Aug 29 Created ▶ Running 0 0
Aug 29 → Aug 29 Scheduled ▶ Running 0 0
Aug 29 → Oct 23 Ready for Scheduling ▶ Running 286 286
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Aug 29, 2025 Due: Dec 31, 2025 (296 days overdue)
📅
286.3 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 419 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/29/2025 NNL ; 1315 KH avail ; 1425 LM w/Shemmash re cnfm; 9/3/2025 1412 CM 2nd msg w/Shemmash; 9/4/2025 1945 cxl Heath interest per Debra ; 9/8/2025 0658 Shemmash ack msg

Timeline

📋
▶
2 Work Order Created Aug 29, 2:16 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Aug 29, 2:25 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 9m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Sep 15, 9:00 AM
Created
Aug 29, 2:16 PM
Invoice #
N/A

Details