Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300439 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Swedish Medical Center Edmonds — 21601 76th Ave W, Edmonds WA, 98026

Aug 29, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
⚠ 238 biz days overdue
Active: 238 biz days
▶ Clock Running
Status: Scheduled
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
238d
▶ Clock Running
Status: Ready for Scheduling
Aug 29 → Aug 16, 2026
238 business days (counted)
Running total: 238 of ? biz days used
Created: Aug 29, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 29 → Aug 29 Scheduled ▶ Running 0 0
Aug 29 → Aug 29 Ready for Scheduling ▶ Running 0 0
Aug 29 → Aug 29 Scheduled ▶ Running 0 0
Aug 29 → Aug 16 Ready for Scheduling ▶ Running 238 238
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Aug 29, 2025 Due: Dec 31, 2025 (228 days overdue)
📅
238.1 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 351 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/29/2025 1845 CM ack msg; LM w/WZ; 2149 DC decline; 8/30/25 0041 LH decline; 9/2/2025 1311 LM w/Sheila re NAR

Timeline

📋
▶
4 Work Order Created Aug 29, 6:52 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling → Dispatch Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled, Ready for Scheduling
To: Ready for Scheduling, Scheduled
Duration in Previous: 1m, 0m
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2025-11-12T21:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Nov 12, 4:00 PM
Created
Aug 29, 6:52 PM
Invoice #
N/A

Details