Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300447 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Swedish Medical Center/First Hill — 747 Broadway, Seattle WA, 98104

Aug 29, 2025 → Dec 13, 2025

✅ Completed
PSM Last business day of August 2025
Target: Aug 29, 2025
🕐 Clock stopped: Completed (Dec 13)
✗ SLA Missed (106d late)
Coordinators 75.9d
Billing 2.1d
✗ SLA Missed
Coordinators
75.9 days
Over SLA
Billing
2.1 days
Over SLA
Created: Aug 29, 2025 Due: Dec 31, 2025 Completed: Dec 13, 2025 (18 days early)
📅
75.1 days Total Age
⏱️
43.1d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
76.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
38 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Dec 7, 2025
Visit 2 Dec 8, 2025
Visit 3 Dec 9, 2025
Visit 4 Dec 10, 2025
Visit 5 Dec 11, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 43.1 days stuck in "Ready for Scheduling"
⏱️
Total Delay 76.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
43.1d / 1.0d SLA
Scheduled
32.7d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/29/2025 1845 CM ack msg; LM w/WZ; 2149 DC decline; 8/30/25 0041 LH decline; 9/2/2025 1311 LM w/Sheila re NAR; 10/29/2025 Kim Ciero req. MJ; 1315 MJ avail; 1325 LM w/Sheila re cnfm; 10/29/2025 1343 MJ ack cnfm

Timeline

📋
▶
2 Work Order Created Aug 29, 6:59 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 43.6 business days
🗓️
▶
2 Status: Scheduled Oct 29, 2:03 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Mary Joseph
🚨 33.0 business days
⏱️
▶
3 Labor Added Dec 12, 11:55 PM
Labor Added → 2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 4
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
▶
4 Labor Added Dec 13, 12:00 AM
Labor Added → 2x Labor Added → 3x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 5, 0.25
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 3
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
2x Labor Added Dec 13, 12:05 AM
Type: Labor
Status: Open
Qty: 3, 5
⏱️
▶
3 Labor Added Dec 13, 12:14 AM
Labor Added → 2x Expenses Added → 4x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 4x Expenses Added Dec 13, 12:20 AM
4x Expenses Added → 2x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 2x Expenses Added Dec 13, 12:30 AM
2x Expenses Added → Expenses Added → 5x Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Mary Joseph Dec 13, 12:38 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 44d 11h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Caitlin Mcgee Dec 18, 5:55 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 17h
📨
Status: Invoice Pending by Hannah Shaw Dec 19, 9:22 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15h 26m
🧾
▶
2 Invoice Created Dec 19, 4:53 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 7h 31m

Bottlenecks

Ready for Scheduling
Duration: 43.1 business days (threshold: 1.0 business days)
Exceeded by 42.1 business days
Scheduled
Duration: 32.7 business days (threshold: 2.0 business days)
Exceeded by 30.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Mary Joseph
Scheduled
Dec 8, 2:00 PM
Created
Aug 29, 6:59 PM
Invoice #
SM-249582

Work Details (38)

Name Type Status Qty Amount Date
WL-03036783 Labor Open 9.75 $390.00 Dec 12, 11:55 PM
WL-03036789 Labor Open 0.25 $10.00 Dec 12, 11:56 PM
WL-03036790 Labor Open 4 $817.00 Dec 12, 11:57 PM
WL-03036791 Labor Open 0.25 $10.00 Dec 12, 11:57 PM
WL-03036792 Labor Open 0.25 $10.00 Dec 12, 11:58 PM
WL-03036797 Labor Open 3 $817.00 Dec 13, 12:00 AM
WL-03036798 Labor Open 5 $76.00 Dec 13, 12:01 AM
WL-03036799 Labor Open 0.25 $10.00 Dec 13, 12:02 AM
WL-03036800 Labor Open 0.25 $10.00 Dec 13, 12:03 AM
WL-03036801 Labor Open 3 $817.00 Dec 13, 12:03 AM
WL-03036802 Labor Open 5 $76.00 Dec 13, 12:03 AM
WL-03036803 Labor Open 0.25 $10.00 Dec 13, 12:04 AM
WL-03036804 Labor Open 0.25 $10.00 Dec 13, 12:05 AM
WL-03036805 Labor Open 3 $817.00 Dec 13, 12:05 AM
WL-03036806 Labor Open 5 $76.00 Dec 13, 12:06 AM
WL-03036813 Labor Open 8.5 $340.00 Dec 13, 12:14 AM
WL-03036814 Expenses Open 1 $910.18 Dec 13, 12:16 AM
WL-03036819 Expenses Open 1 $52.00 Dec 13, 12:16 AM
WL-03036823 Expenses Open 1 $206.51 Dec 13, 12:19 AM
WL-03036824 Expenses Open 1 $206.51 Dec 13, 12:19 AM
WL-03036822 Expenses Open 1 $206.51 Dec 13, 12:19 AM
WL-03036821 Expenses Open 1 $206.51 Dec 13, 12:19 AM
WL-03036825 Expenses Open 1 $65.99 Dec 13, 12:20 AM
WL-03036833 Expenses Open 1 $65.99 Dec 13, 12:21 AM
WL-03036835 Expenses Open 1 $65.99 Dec 13, 12:21 AM
WL-03036834 Expenses Open 1 $65.99 Dec 13, 12:21 AM
WL-03036836 Expenses Open 1 $9.00 Dec 13, 12:23 AM
WL-03036837 Expenses Open 1 $20.00 Dec 13, 12:23 AM
WL-03036839 Expenses Open 1 $20.00 Dec 13, 12:24 AM
WL-03036838 Expenses Open 1 $20.00 Dec 13, 12:24 AM
WL-03036840 Expenses Open 1 $210.99 Dec 13, 12:30 AM
WL-03036842 Expenses Open 1 $8.87 Dec 13, 12:31 AM
WL-03036843 Expenses Open 1 $46.64 Dec 13, 12:32 AM
WL-03036844 Expenses Open 1 $52.00 Dec 13, 12:33 AM
WL-03036845 Expenses Open 1 $52.00 Dec 13, 12:33 AM
WL-03036846 Expenses Open 1 $52.00 Dec 13, 12:33 AM
WL-03036847 Expenses Open 1 $52.00 Dec 13, 12:33 AM
WL-03036848 Expenses Open 1 $52.00 Dec 13, 12:34 AM

Details