Created: Sep 2, 2025
Due: Dec 31, 2026
Completed: Jul 15, 2026 (169 days early)
📅
216.0 daysTotal Age
⏱️
160.5d in Ready for SchedulingLongest Stage
🔄
3 transitionsStatus Changes
⚠️
159.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Behind Schedule - Needs Attention
Canceled • 347 days old
🚨
Primary Delay160.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay159.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Scheduling
160.5d / 1.0d SLA
On Hold
55.5d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/23/2026 DMalloy - All devices on this case has been completed. Work order may not be needed.
04/02/2026 mklose all devices on case line
completed.
09/02/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01243495) -Follow up notes - Follow up needed there are two more in the case to complete.
-Previous notes -
08/18/2025 RArnold - dispatching to Carlos for 08/25
08/13/2025 RArnold - Call from Simone. He is currently doing Pms on his G7s and having failures. I could not answer his questions about how to go about exchanging the devices so I added him to an email with Fady to give him a call.
07/25/2025 RArnold - Simone confirmed DE43810613 was replaced with DE43810835.
07/24/2025 RArnold- All devices confirmed except for SN#DE43810613. POC has other devices without cases.
07/24/2025 YEspino Called 845-502-0814 to speak to Simone Svizzero to verify the devices in question. Was able to speak to him and he asked for an email to be sent out to him so that he could look into the devices in question. Email: simone.svizzero@philips.com
⚠️Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞Call Description
FCO86201958
Timeline
📋
Work Order Created Sep 2, 9:08 AM
Work Order:WO-01300503
Type:FCO
Priority:PC
📅
Status: Ready for Scheduling by Rebecca ArnoldSep 2, 4:16 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:7h 7m
🚨161.0 business days
⏸️
Status: On Hold by Rebecca ArnoldApr 24, 3:50 PM
From:Ready for Scheduling
To:On Hold
Duration in Previous:233d 23h
🚨56.0 business days
🚫
Status: Canceled by Rebecca ArnoldJul 15, 5:39 PM
From:On Hold
To:Canceled
Duration in Previous:82d 1h
Bottlenecks
Entered
Duration: 7.1 business hours (threshold: 4.0 business hours)
Exceeded by 3.1 business hours
Ready for Scheduling
Duration: 160.5 business days (threshold: 1.0 business days)