Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300685 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Lenox Hill Hospital — 107 E 76th St, New York NY, 10021

Sep 2, 2025 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✗ SLA Missed
Active: 4 biz days
Paused: 117 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸117d
⏸ Clock Paused
Status: Ready for Release
Sep 2 → Feb 24, 2026
117 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 24 → Mar 2, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Closed
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Sep 2, 2025 Completed: Mar 2, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Feb 24 Ready for Release ⏸ Paused 117 —
Feb 24 → Mar 2 Scheduled ▶ Running 4 4
Mar 2 → Mar 2 Completed ▶ Running 0 4
Mar 2 → Mar 2 Closed ▶ Running 0 4
Mar 2 → Mar 2 Incomplete ▶ Running 0 4
Dispatch 0.3d
Holding 117.5d (excluded)
Coordinators 4.1d
Billing 2.3d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
117.5 days
Coordinators
4.1 days
Over SLA
Billing
2.3 days
Over SLA
Created: Sep 2, 2025 Due: Nov 30, 2025 Completed: Feb 28, 2026 (89 days late)
📅
120.8 days Total Age
⏱️
117.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 26, 2026
Visit 2 Feb 28, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 347 days old
🚨
Primary Delay 117.5 days stuck in "Ready for Release"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Release
117.5d
Scheduled
4.1d / 2.0d SLA
Closed
2.8d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/25/2026 RArnold - Dispatched to Andre for Walkin in the evening

02/02/2026 RArnold - Called (646) 208-4614 for Valerie. Left a message. Sending email to schedule for this Sat. 02/07 for Andre. 


01/21/2026 RArnold - Called (646) 208-4614 for Valerie. She would like the DSM added to the email thread so she can discuss the quotes needed for the wekeend service. 


01/15/2026 RArnold - Called (646) 208-4614 for Valerie to schedule Andre for Sat 01/24 and 01/31. Left a message. Sending email. 


12/11/2025 RArnold -Escalated to Fady. Still waiting on quote

11/10/2025 RArnold -still waiting on quote to send to customer. created EL and sent to Fady

10/15/2025 RArnold- Customer is requesting quote for weekend service. Fady and Stone are in communication with each other.

10/03/2025 RArnold- Valerie requested quote to have PMs completed on the weekend. Advised of contract hours and looped in Fady.


09/30/2025 RArnold- Emailed for update on device location and contact for scheduling.

09/24/2025 RArnold- Called (646) 208-4614 for Valerie. She asked that I resend the email so she can loop in who I need to speak to about scheduling. 


09/16/2025 RArnold - Emailed for update on scheduling, device location and correct contact

09/04/2025 RArnold - Called (646) 208-4614 for Valerie Berisha. She is busy and asked that I send her and email. Also including Dionne Boreland (646) 793-1961

vberisha1@northwell.edu

dboreland1@northwell.edu

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
SyncVision - SN 3242 - IP- 96488503
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 2, 1:37 PM
Work Order: WO-01300685
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Sep 2, 4:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 2h 43m
🚨 118.0 business days
👷
▶
3 Technician Assigned Feb 24, 5:53 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-24T22:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 175d 2h
📅
Dispatch Scheduled by Rebecca Arnold Feb 25, 1:04 PM
Scheduled For: 2026-02-26T22:00:00.000+0000
⏳ 3.5 business days
⏱️
▶
2 4x Labor Added Mar 2, 3:58 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 10h, 0m
⚠️
Status: Incomplete by Sean Currie Mar 2, 10:22 AM
From: Closed, Incomplete, Completed
To: Incomplete, Completed, Closed
Duration in Previous: 6h 22m, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 3, 11:56 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 1h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 2.9 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 9, 11:14 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3d 17h, 0m
🧾
Invoice Created Mar 9, 11:31 AM
Invoice Number: SM-255949

Bottlenecks

Scheduled
Duration: 4.1 business days (threshold: 2.0 business days)
Exceeded by 2.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Feb 26, 5:00 PM
Created
Sep 2, 1:37 PM
Invoice #
SM-255949

Work Details (5)

Name Type Status Qty Amount Date
WL-03125638 Labor Open 0.25 $155.00 Mar 2, 3:58 AM
WL-03125639 Labor Open 1.25 $150.00 Mar 2, 3:58 AM
WL-03125640 Labor Open 0.25 $0.00 Mar 2, 3:58 AM
WL-03125641 Travel Open 1 $0.00 Mar 2, 3:58 AM
WL-03127724 Labor Open 0.016666666666667 $38.00 Mar 3, 11:56 AM

Details