Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300690 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Sep 2, 2025 → Sep 19, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 9, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Sep 2 → Sep 5, 2025
3 business days (counted)
Running total: 3 of 5 biz days used
1d
▶ Clock Running
Status: Tech On Site
Sep 5 → Sep 8, 2025
1 business day (counted)
Running total: 4 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 8 → Sep 10, 2025
2 business days (counted)
Running total: 6 of 5 biz days used
Created: Sep 2, 2025 Completed: Sep 10, 2025
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0 / 5
Sep 2 → Sep 2 Ready for Scheduling ▶ Running 0 0 / 5
Sep 2 → Sep 5 Assigned ▶ Running 3 3 / 5
Sep 5 → Sep 8 Tech On Site ▶ Running 1 4 / 5
Sep 8 → Sep 10 Scheduled ▶ Running 2 6 / 5
Dispatch 0.0d
Coordinators 6.2d
Field Work 9.0d
Billing 71.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.2 days
Over SLA
Field Work
9.0 days
Over SLA
Billing
71.5 days
Over SLA
Created: Sep 2, 2025 Due: Sep 9, 2025 Completed: Sep 19, 2025 (9 days late)
📅
13.8 days Total Age
⏱️
71.5d in Billing Review Longest Stage
🔄
9 transitions Status Changes
⚠️
80.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 414 days old
🚨
Primary Delay 71.5 days stuck in "Billing Review"
⏱️
Total Delay 80.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.8d / 0.5d SLA
Tech On Site
1.0d / 1.0d SLA
Scheduled
2.4d / 2.0d SLA
Completed
8.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Billing Review
71.5d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23 JJ: Emailed Biomed re. PO, Billing will need to be adjusted to match PO, part pricing is incorrect on WO

9.19.25 Hshaw - waiting for PO

19sep2025 closing work order per supervisor Biomed is still working on POs, will have to wait to bill until PO received

3sep2025 fjackson po sent to biomed/work complete/awaiting PO

🔧 Work Performed
3sep2025 fjackson replaced batteries and verified working ok, functions ok
🔍 Technician Findings
2 year battery replacement
⚠️ Problem Description
PO request for 2 year battery replacement Jackson, Robert
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
4 Work Order Created Sep 2, 1:41 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Charles Ramen
Technician: a0h5A00000Gc5c3QAB, Franco Jackson
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1m
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Sep 5, 1:22 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏳ 1.0 business days
📅
▶
2 Dispatch Scheduled Sep 7, 9:00 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Robert Jackson
From: Tech On Site
To: Scheduled
Duration in Previous: 2d 7h
⏳ 2.0 business days
✔️
Status: Completed by Robert Jackson Sep 9, 11:13 PM
From: Scheduled
To: Completed
Duration in Previous: 2d 2h
⚠️ 8.1 business days
🔩
▶
2 Parts Added Sep 19, 2:10 PM
Parts Added → Status: Closed
🏁
Status: Closed by Robert Jackson
From: Completed
To: Closed
Duration in Previous: 9d 14h
💵
Status: Billing Review by Hannah Shaw Sep 19, 4:09 PM
From: Closed
To: Billing Review
Duration in Previous: 1h 58m
🚨 72.0 business days
📄
▶
2 Status: Ready to Bill Jan 6, 5:17 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 7, 8:00 AM
Invoice Number: SM-250630

Bottlenecks

Assigned
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.2 business hours
Completed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Billing Review
Duration: 71.5 business days (threshold: 2.0 business days)
Exceeded by 69.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
Sep 9, 9:00 AM
Created
Sep 2, 1:41 PM
Invoice #
SM-250630

Work Details (2)

Name Type Status Qty Amount Date
WL-02926643 Labor Open 1 $95.00 Sep 5, 1:24 PM
WL-02942572 Parts Open 2 $127.77 Sep 19, 2:10 PM

Details