Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300691 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Peconic Bay Medical Center — 1300 Roanoke Ave, Riverhead NY, 11901

Sep 2, 2025 → Dec 29, 2025

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Dec 29)
⏸ 55d excluded (parts wait + holding)
✓ SLA Met (32d early)
Dispatch 0.3d
Holding 40.4d (excluded)
Coordinators 45.0d
Billing 12.6d
✓ SLA Met
Dispatch
0.3 days
Holding (excluded from total)
40.4 days
Coordinators
45.0 days
Over SLA
Billing
12.6 days
Over SLA
Created: Sep 2, 2025 Due: Jan 30, 2026 Completed: Dec 29, 2025 (32 days early)
📅
84.8 days Total Age
⏱️
45.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
54.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 23, 2025
Visit 2 Dec 24, 2025

AI Analysis

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Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 45.0 days stuck in "Scheduled"
⏱️
Total Delay 54.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Release
40.4d
Scheduled
45.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
12.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/18/2025 RArnold - Called (631) 548-6574 for Samantha to make sure the device will be available tomorrow. Left a message. Sending email. 

10/28/2025 RArnold - Samantha confirmed date. Dispatching to Andre.

10/27/2025 RArnold - Emailed for update on scheduling. offered 12/23 @ 10 am

10/22/2025 RArnold- Called (631) 548-6574 for Samantha Nassau. Left a message sending email. SNassau@northwell.edu

10/21/2025 RArnold - Per Andre unit is in Storage room on 3rd floor.

10/13/2025 RArnold- Called (631) 548-6402 for Tyler. He confirmed this device is in the cath lab and will need to speak to Samantha. She is offsite today. Will call back tomorrow. 


09/29/2025 RArnold- Called (631) 548-6402 for Tyler. Left a message. Sending another email. 


09/24/2025 RArnold- Called (631) 548-6402 for Tyler. Left a message. Sending email to get contact for scheduling. 


09/18/2025 RArnold - Sent another email to Tyler about contact for scheduling.

09/04/2025 RArnold - emailed Tyler Nevone to assist with contact for scheduling

(631) 548-6402

tnevone@northwell.edu

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
IntraSight Mobile - SN 503 - IP- 96488999
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 2, 1:42 PM
Work Order: WO-01300691
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Sep 2, 4:26 PM
From: Entered
To: Ready for Release
Duration in Previous: 2h 44m
🚨 40.9 business days
📅
▶
3 Dispatch Scheduled Oct 28, 11:24 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 55d 18h
👷
Technician Assigned by Rebecca Arnold
Technician: a0h5A00000Hocu7QAB, Andre Samuda
🚨 44.5 business days
⏱️
▶
2 5x Labor Added Dec 29, 2:58 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 61d 16h, 0m
⏱️
Labor Added Dec 29, 10:38 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 29, 10:43 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 7h 43m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 2:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
🚨 13.0 business days
📨
▶
2 Status: Invoice Pending Jan 16, 12:13 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251545

Bottlenecks

Scheduled
Duration: 45.0 business days (threshold: 2.0 business days)
Exceeded by 43.0 business days
Ready to Bill
Duration: 12.6 business days (threshold: 1.0 business days)
Exceeded by 11.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Dec 23, 10:00 AM
Created
Sep 2, 1:42 PM
Invoice #
SM-251545

Work Details (6)

Name Type Status Qty Amount Date
WL-03048638 Labor Open 2.5 $155.00 Dec 29, 2:58 AM
WL-03048639 Labor Open 1.5 $150.00 Dec 29, 2:58 AM
WL-03048640 Labor Open 0.25 $0.00 Dec 29, 2:58 AM
WL-03048641 Expenses Open 1 $0.00 Dec 29, 2:58 AM
WL-03048642 Travel Open 79 $0.00 Dec 29, 2:58 AM
WL-03048787 Labor Open 0.016666666666667 $38.00 Dec 29, 10:38 AM

Details