Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300703 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Sep 2, 2025 → Sep 19, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 9, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Sep 2 → Sep 5, 2025
3 business days (counted)
Running total: 3 of 5 biz days used
1d
▶ Clock Running
Status: Tech On Site
Sep 5 → Sep 8, 2025
1 business day (counted)
Running total: 4 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 8 → Sep 10, 2025
2 business days (counted)
Running total: 6 of 5 biz days used
Created: Sep 2, 2025 Completed: Sep 10, 2025
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0 / 5
Sep 2 → Sep 2 Ready for Scheduling ▶ Running 0 0 / 5
Sep 2 → Sep 5 Assigned ▶ Running 3 3 / 5
Sep 5 → Sep 8 Tech On Site ▶ Running 1 4 / 5
Sep 8 → Sep 10 Scheduled ▶ Running 2 6 / 5
Dispatch 0.0d
Coordinators 6.1d
Field Work 8.9d
Billing 71.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.1 days
Over SLA
Field Work
8.9 days
Over SLA
Billing
71.5 days
Over SLA
Created: Sep 2, 2025 Due: Sep 9, 2025 Completed: Sep 19, 2025 (9 days late)
📅
13.7 days Total Age
⏱️
71.5d in Billing Review Longest Stage
🔄
9 transitions Status Changes
⚠️
80.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 71.5 days stuck in "Billing Review"
⏱️
Total Delay 80.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.6d / 0.5d SLA
Tech On Site
0.9d / 1.0d SLA
Scheduled
2.4d / 2.0d SLA
Completed
8.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Billing Review
71.5d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/22 JJ: Emailed biomed, Billing will need to match PO, part pricing is incorrect.

9.19.25 waiting for PO

19sep2025 closing work order per supervisor Biomed is still working on POs, will have to wait to bill until PO received

5sept2025 fjackson PO sent to biomed/work complete/awaiting hardcopy

🔧 Work Performed
3sep2025 fjackson replaced batteries and tested, tested functions, return to service
🔍 Technician Findings
2 year battery replacement
⚠️ Problem Description
PO request for 2 year battery replacement
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Sep 2, 2:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 2, 3:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 50m
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Sep 5, 1:24 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏳ 1.0 business days
📅
▶
2 Dispatch Scheduled Sep 7, 8:58 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Robert Jackson
From: Tech On Site
To: Scheduled
Duration in Previous: 2d 7h
⏳ 2.0 business days
✔️
Status: Completed by Robert Jackson Sep 9, 11:13 PM
From: Scheduled
To: Completed
Duration in Previous: 2d 2h
⚠️ 8.1 business days
🔩
▶
2 Parts Added Sep 19, 1:57 PM
Parts Added → Status: Closed
🏁
Status: Closed by Robert Jackson
From: Completed
To: Closed
Duration in Previous: 9d 14h
📄
Status: Ready to Bill by Hannah Shaw Sep 19, 3:55 PM
From: Closed, Ready to Bill
To: Ready to Bill, Billing Review
Duration in Previous: 1h 57m, 0m
🚨 72.0 business days
📄
▶
2 Status: Ready to Bill Jan 6, 5:08 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 7, 8:00 AM
Invoice Number: SM-250628

Bottlenecks

Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.2 business hours
Completed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Billing Review
Duration: 71.5 business days (threshold: 2.0 business days)
Exceeded by 69.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
Sep 9, 8:00 AM
Created
Sep 2, 2:10 PM
Invoice #
SM-250628

Work Details (2)

Name Type Status Qty Amount Date
WL-02926647 Labor Open 1 $95.00 Sep 5, 1:26 PM
WL-02942552 Parts Open 2 $127.77 Sep 19, 1:57 PM

Details