12/22 JJ: Emailed biomed, Billing will need to match PO, part pricing is incorrect.
9.19.25 waiting for PO
19sep2025 closing work order per supervisor Biomed is still working on POs, will have to wait to bill until PO received
5sept2025 fjackson PO sent to biomed/work complete/awaiting hardcopy
🔧Work Performed
3sep2025 fjackson replaced batteries and tested, tested functions, return to service
🔍Technician Findings
2 year battery replacement
⚠️Problem Description
PO request for 2 year battery replacement
📄Description
Hillrom Compella P7800 Bariatric Bed
📅
WO-01300703 - Repair - Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric - West Chester - UC HEALTH WEST CHESTER HOSPITAL
Sep 9, 2025 8:00am – 9:00am
Work Order: WO-01300703
Account: GE HEALTHCARE
Customer Case Number:
Location: UC HEALTH WEST CHESTER HOSPITAL
Address: 7700 UNIVERSITY DR, West Chester, OH 45069
Manufacturer: Hillrom
Model #: Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric
Serial #: W181PF9329
Contact Name:
Contac
PDF
WO-01300703 604112581 W181PF9329
Sep 8, 2025
PDF
PO_8_4010572566HTM_0_US
Jan 6, 2026
Timeline
📋
▶
2
Work Order Created Sep 2, 2:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 2, 3:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:50m
⏳4.0 business days
🔧
▶
2
Status: Tech On Site Sep 5, 1:24 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
⏳1.0 business days
📅
▶
2
Dispatch Scheduled Sep 7, 8:58 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Robert Jackson
From:Tech On Site
To:Scheduled
Duration in Previous:2d 7h
⏳2.0 business days
✔️
Status: Completed by Robert JacksonSep 9, 11:13 PM
From:Scheduled
To:Completed
Duration in Previous:2d 2h
⚠️8.1 business days
🔩
▶
2
Parts Added Sep 19, 1:57 PM
Parts Added → Status: Closed
🏁
Status: Closed by Robert Jackson
From:Completed
To:Closed
Duration in Previous:9d 14h
📄
Status: Ready to Bill by Hannah ShawSep 19, 3:55 PM
From:Closed, Ready to Bill
To:Ready to Bill, Billing Review
Duration in Previous:1h 57m, 0m
🚨78.0 business days
📄
▶
2
Status: Ready to Bill Jan 6, 5:08 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Jan 7, 8:00 AM
Invoice Number:SM-250628
Bottlenecks
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.2 business hours
Completed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Billing Review
Duration: 77.5 business days (threshold: 2.0 business days)