12/22 JJ: Emailed biomed, Billing will need to be adjusted to match PO, part pricing is incorrect
9.19.25 waiting for PO
19sep2025 closing work order per supervisor Biomed is still working on POs, will have to wait to bill until PO received p>3sep2025 fjackson po sent to biomed/work complete/awaiting PO
🔧Work Performed
3sep2025 fjackson replaced batteries and tested, tested functions, return to service
🔍Technician Findings
2 year battery replaccement
⚠️Problem Description
PO request for 2 year battery replacement
Jackson, Robert
📄Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)
📅
WO-01300718 - Repair - P7900 (series) - West Chester - UC HEALTH WEST CHESTER HOSPITAL
Sep 9, 2025 10:00am – 11:00am
Work Order: WO-01300718
Account: GE HEALTHCARE
Customer Case Number:
Location: UC HEALTH WEST CHESTER HOSPITAL
Address: 7700 UNIVERSITY DR, West Chester, OH 45069
Manufacturer: Hillrom
Model #: P7900 (series)
Serial #: W007PF7705
Contact Name:
Contact Phone:
Contact Email:
Due Date: 9/9/2025
Sch
PDF
WO-01300718 603682215 W007PF7705
Sep 8, 2025
PDF
PO_8_4010572564HTM_0_US
Jan 6, 2026
Timeline
📋
▶
2
Work Order Created Sep 2, 2:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Sep 2, 3:11 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Franco Jackson
⏳4.0 business days
🔧
▶
2
Status: Tech On Site Sep 5, 1:33 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
⏳1.0 business days
🗓️
▶
2
Status: Scheduled Sep 7, 9:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Robert Jackson
Scheduled For:2025-09-09T14:00:00.000+0000
⏳2.0 business days
✔️
Status: Completed by Robert JacksonSep 9, 11:13 PM
From:Scheduled
To:Completed
Duration in Previous:2d 2h
⚠️8.1 business days
🔩
▶
2
Parts Added Sep 19, 2:32 PM
Parts Added → Status: Closed
🏁
Status: Closed by Robert Jackson
From:Completed
To:Closed
Duration in Previous:9d 15h
💵
Status: Billing Review by Hannah ShawSep 19, 4:02 PM
From:Closed
To:Billing Review
Duration in Previous:1h 29m
🚨72.0 business days
📄
Status: Ready to Bill by Hannah ShawJan 6, 4:48 PM
From:Billing Review, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:109d 1h, 0m
💵
▶
2
Status: Billing Review Jan 6, 4:56 PM
Status: Billing Review → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From:Billing Review
To:Invoiced
Duration in Previous:4m
🧾
Invoice Created Jan 7, 8:00 AM
Invoice Number:SM-250621
Bottlenecks
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.2 business hours
Completed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Billing Review
Duration: 71.5 business days (threshold: 2.0 business days)