12/23 JJ: Email sent to biomed re PO, Billing will need to match PO, part pricing is incorrect in WO
9.22.25 Hshaw - waiting for PO
19sep2025 fjackson closing work order per supervisor, work complete waiting on PO still, hold in billing until PO received
4sep2025 fjackson PO sent to biomed/work complete/awaiting PO
🔧Work Performed
3sep2025 fjackson replaced batteries and tested, tested functions, return to service
🔍Technician Findings
2 year battery replacement
⚠️Problem Description
Requested by Robert Jackson: PO request for 2 year battery replacement
📄Description
Hillrom Compella P7800 Bariatric Bed
📅
WO-01300985 - Repair - Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric - West Chester - UC HEALTH WEST CHESTER HOSPITAL
Sep 10, 2025 10:00am – 12:00pm
Work Order: WO-01300985
Account: GE HEALTHCARE
Customer Case Number:
Location: UC HEALTH WEST CHESTER HOSPITAL
Address: 7700 UNIVERSITY DR, West Chester, OH 45069
Manufacturer: Hillrom
Model #: Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric
Serial #: W366PF8941
Contact Name:
Contac
PDF
WO-01300985 604114864 W366PF8941
Sep 8, 2025
PDF
PO_8_4010572561HTM_0_US
Jan 6, 2026
Timeline
📋
▶
2
Work Order Created Sep 3, 10:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Sep 3, 11:50 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Franco Jackson
⏳3.0 business days
🔧
▶
2
Status: Tech On Site Sep 5, 1:27 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
⏳1.0 business days
🗓️
▶
2
Status: Scheduled Sep 7, 9:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Robert Jackson
Scheduled For:2025-09-10T14:00:00.000+0000
⏳3.0 business days
✔️
Status: Completed by Robert JacksonSep 10, 10:11 PM
From:Scheduled
To:Completed
Duration in Previous:3d 1h
⚠️8.2 business days
🔩
▶
2
Parts Added Sep 22, 7:27 AM
Parts Added → Status: Closed
🏁
Status: Closed by Robert Jackson
From:Completed
To:Closed
Duration in Previous:11d 9h
💵
Status: Billing Review by Hannah ShawSep 22, 1:32 PM
From:Closed
To:Billing Review
Duration in Previous:6h 4m
🚨77.0 business days
📄
▶
2
Status: Ready to Bill Jan 6, 5:12 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Jan 7, 8:00 AM
Invoice Number:SM-250629
Bottlenecks
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Completed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Billing Review
Duration: 76.8 business days (threshold: 2.0 business days)