Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301103 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Sep 3, 2025 → Sep 22, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 10, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Sep 3 → Sep 5, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
1d
▶ Clock Running
Status: Tech On Site
Sep 5 → Sep 8, 2025
1 business day (counted)
Running total: 3 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 8 → Sep 11, 2025
3 business days (counted)
Running total: 6 of 5 biz days used
Created: Sep 3, 2025 Completed: Sep 11, 2025
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 3 → Sep 3 Created ▶ Running 0 0 / 5
Sep 3 → Sep 3 Ready for Scheduling ▶ Running 0 0 / 5
Sep 3 → Sep 5 Assigned ▶ Running 2 2 / 5
Sep 5 → Sep 8 Tech On Site ▶ Running 1 3 / 5
Sep 8 → Sep 11 Scheduled ▶ Running 3 6 / 5
Dispatch 0.0d
Coordinators 5.9d
Field Work 8.9d
Billing 70.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.9 days
Over SLA
Field Work
8.9 days
Over SLA
Billing
70.8 days
Over SLA
Created: Sep 3, 2025 Due: Sep 10, 2025 Completed: Sep 22, 2025 (11 days late)
📅
13.6 days Total Age
⏱️
70.8d in Billing Review Longest Stage
🔄
9 transitions Status Changes
⚠️
79.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 413 days old
🚨
Primary Delay 70.8 days stuck in "Billing Review"
⏱️
Total Delay 79.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.5d / 0.5d SLA
Tech On Site
0.9d / 1.0d SLA
Scheduled
3.3d / 2.0d SLA
Completed
8.0d / 1.0d SLA
Closed
0.8d / 1.0d SLA
Billing Review
70.8d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23 JJ: Emailed biomed re. PO, Billing will need to match PO, part pricing is incorrect in WO

9.22.25 Hshaw - waiting for PO

19sep2025 fjackson closing work order per supervisor, work complete waiting on PO still, hold in billing until PO received

4sept2025 fjackson PO sent to biomed/work completed/awaiting PO

🔧 Work Performed
3sep2025 fjackson replaced batteries and tested, tested functions, return to service
🔍 Technician Findings
2 year battery replacement
⚠️ Problem Description
Requested by Customer/Robert Jackson: Po request for 2 year battery replacement
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Sep 3, 3:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Status: Assigned Sep 3, 3:55 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Franco Jackson
⏳ 3.0 business days
🔧
▶
2 Status: Tech On Site Sep 5, 1:35 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏳ 1.0 business days
🗓️
▶
2 Status: Scheduled Sep 7, 9:03 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Robert Jackson
Scheduled For: 2025-09-10T13:00:00.000+0000
⏳ 3.0 business days
✔️
Status: Completed by Robert Jackson Sep 10, 10:12 PM
From: Scheduled
To: Completed
Duration in Previous: 3d 1h
⚠️ 8.1 business days
🔩
▶
2 Parts Added Sep 22, 7:23 AM
Parts Added → Status: Closed
🏁
Status: Closed by Robert Jackson
From: Completed
To: Closed
Duration in Previous: 11d 9h
💵
Status: Billing Review by Hannah Shaw Sep 22, 1:31 PM
From: Closed
To: Billing Review
Duration in Previous: 6h 7m
🚨 71.0 business days
📄
▶
2 Status: Ready to Bill Jan 6, 4:38 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 7, 8:00 AM
Invoice Number: SM-250618

Bottlenecks

Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Completed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Billing Review
Duration: 70.8 business days (threshold: 2.0 business days)
Exceeded by 68.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
Sep 10, 9:00 AM
Created
Sep 3, 3:19 PM
Invoice #
SM-250618

Work Details (2)

Name Type Status Qty Amount Date
WL-02926657 Labor Open 1 $95.00 Sep 5, 1:37 PM
WL-02944221 Parts Open 2 $127.77 Sep 22, 7:23 AM

Details