Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301208 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ADVENTHEALTH TAMPA — 3100 E FLETCHER AVE, TAMPA FL, 33613

Sep 4, 2025 → Feb 4, 2026

✅ Completed
PC Per client agreement
Target: Oct 31, 2025
🕐 Clock stopped: Completed (Jan 6)
⏸ 64d excluded (parts wait + holding)
✗ SLA Missed (2d late)
Dispatch 0.1d
Holding 48.0d (excluded)
Coordinators 44.6d
Billing 20.6d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
48.0 days
Coordinators
44.6 days
Over SLA
Billing
20.6 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Feb 4, 2026 (95 days late)
📅
110.0 days Total Age
⏱️
42.0d in Ready for Release Longest Stage
🔄
25 transitions Status Changes
⚠️
54.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 42.0 days stuck in "Ready for Release"
⏱️
Total Delay 54.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
48.0d
Ready for Scheduling
20.6d / 1.0d SLA
Scheduled
24.0d / 2.0d SLA
Closed
7.7d / 1.0d SLA
Ready to Bill
18.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
2.3d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/24/2025 EMartin sent email to Yadira.ManingGomez@gehealthcare.com advising moving onsite date to Tues 01/30/25 will have forms signed for any devices that cannot be made available due to high census 12/23/2025 ALuman - dispatch to Horace Barnes to complete week of 1/5. Spoke with Yaya and she said they will try to make devices available as they can due to census. They have no spares to swap.

10/27/2025 ALuman - put back into RFS. device was not located while onsite. Fady requested FSE does not return until all remaining devices have been located

10/20/2025 ALuman - reassigned to Jared to complete week of 11/3

10/09/2025 EMartin sent email to Yadira.ManingGomez@gehealthcare.com advising FSE onsite Weds 10/15/25 to complete devices 09/11/2025 MHamersley - recd email from Yadira confirming devices at Adventhealth Tampa, 3100 E Fletcher Ave, Tampa FL 33613; FSE Cred: None, upon arrival call POC for escort; ... 09/11/2025 MHamersley - called 813-971-6000, xfer to Bio Med, call went to VM/LM; sent email: Yadira.ManingGomez@gehealthcare.com

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
giraffe omni bed heater door
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301208
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:55 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Sep 11, 3:08 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 7d 5h
🚨 21.0 business days
👷
▶
3 Technician Assigned Oct 9, 2:54 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 27d 23h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-15T12:00:00.000+0000
⚠️ 8.0 business days
🆕
▶
4 Status: Entered Oct 20, 3:44 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Ashley Luman
Technician: a0hVU000000Be6zYAC, Jared Heisler
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-03T05:00:00.000+0000, 2025-11-03T00:00:00.000+0000, 2025-11-03T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 1m
⚠️ 6.0 business days
🆕
Status: Entered by Ashley Luman Oct 27, 9:12 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 6d 17h, 0m
🚨 42.0 business days
👷
▶
3 Technician Assigned Dec 23, 12:20 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 57d 4h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-05T13:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Erin Martin Dec 24, 1:29 PM
Scheduled For: 2025-12-30T13:00:00.000+0000
⚠️ 9.0 business days
⏱️
Labor Added Jan 5, 4:15 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Horace Barnes Jan 6, 2:32 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 14d 2h, 0m
⚠️ 8.0 business days
⏱️
▶
2 Labor Added Jan 15, 12:18 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 8d 21h
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Jan 19, 9:28 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
Status: Billing Review by Timothy Amburgey Jan 19, 12:06 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 2h 36m
📄
Status: Ready to Bill by Timothy Amburgey Jan 19, 12:11 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 5m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 20, 12:42 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 21, 2:02 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 23, 1:10 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 23h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 26, 1:10 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 23h, 0m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 28, 4:08 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 2h, 0m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Feb 2, 4:18 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Timothy Amburgey
From: Billing Review
To: WO Correction Needed
Duration in Previous: 2m
⏳ 2.7 business days
✔️
Status: Completed by Horace Barnes Feb 4, 6:05 AM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 1d 13h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Feb 4, 7:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 32m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:22 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8h 43m
🧾
▶
2 Invoice Created Feb 4, 4:44 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 22m

Bottlenecks

Ready for Scheduling
Duration: 20.6 business days (threshold: 1.0 business days)
Exceeded by 19.6 business days
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Scheduled
Duration: 10.8 business days (threshold: 2.0 business days)
Exceeded by 8.8 business days
Closed
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Horace Barnes
Scheduled
Dec 30, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-252987

Work Details (2)

Name Type Status Qty Amount Date
WL-03053858 Labor Open 0.75 $100.00 Jan 5, 4:15 PM
WL-03066250 Labor Open 0.016666666666667 $38.00 Jan 15, 12:18 PM

Details