Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301211 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ADVENTHEALTH TAMPA — 3100 E FLETCHER AVE, TAMPA FL, 33613

Sep 4, 2025 → Feb 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed (19 biz days late)
Active: 59 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 11, 2025
5 business days (not counted)
20d
▶ Clock Running
Status: Ready for Scheduling
Sep 11 → Oct 9, 2025
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 20, 2025
6 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Entered
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 20 → Oct 27, 2025
5 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Entered
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 31 of ? biz days used
⏸38d
⏸ Clock Paused
Status: Ready for Release
Oct 27 → Dec 23, 2025
38 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 23 → Dec 30, 2025
4 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 30 → Jan 6, 2026
4 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Completed
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Closed
Jan 6 → Jan 12, 2026
4 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 12 → Jan 13, 2026
1 business day (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Closed
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Jan 15 → Jan 19, 2026
1 business day (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Billing Review
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Billing Review
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Jan 19 → Jan 20, 2026
1 business day (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Billing Review
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Jan 20 → Jan 21, 2026
1 business day (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Billing Review
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Jan 21 → Jan 23, 2026
2 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Billing Review
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Jan 23 → Jan 26, 2026
1 business day (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Billing Review
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Jan 26 → Jan 28, 2026
2 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Billing Review
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Jan 28 → Feb 2, 2026
3 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 2 → Feb 4, 2026
2 business days (counted)
Running total: 59 of ? biz days used
Created: Sep 4, 2025 Completed: Feb 4, 2026
Show SLA Clock Detail (34 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 11 Ready for Release ⏸ Paused 5 —
Sep 11 → Oct 9 Ready for Scheduling ▶ Running 20 20
Oct 9 → Oct 20 Scheduled ▶ Running 6 26
Oct 20 → Oct 20 Entered ▶ Running 0 26
Oct 20 → Oct 27 Scheduled ▶ Running 5 31
Oct 27 → Oct 27 Entered ▶ Running 0 31
Oct 27 → Dec 23 Ready for Release ⏸ Paused 38 —
Dec 23 → Dec 23 Assigned ▶ Running 0 31
Dec 23 → Dec 30 Scheduled ▶ Running 4 35
Dec 30 → Jan 6 Tech On Site ▶ Running 4 39
Jan 6 → Jan 6 Completed ▶ Running 0 39
Jan 6 → Jan 12 Closed ▶ Running 4 43
Jan 12 → Jan 13 Incomplete ▶ Running 1 44
Jan 13 → Jan 15 Closed ▶ Running 2 46
Jan 15 → Jan 19 Ready to Bill ▶ Running 1 47
Jan 19 → Jan 19 Billing Review ▶ Running 0 47
Jan 19 → Jan 19 Ready to Bill ▶ Running 0 47
Jan 19 → Jan 19 Billing Review ▶ Running 0 47
Jan 19 → Jan 20 Ready to Bill ▶ Running 1 48
Jan 20 → Jan 20 Billing Review ▶ Running 0 48
Jan 20 → Jan 21 Ready to Bill ▶ Running 1 49
Jan 21 → Jan 21 Billing Review ▶ Running 0 49
Jan 21 → Jan 23 Ready to Bill ▶ Running 2 51
Jan 23 → Jan 23 Billing Review ▶ Running 0 51
Jan 23 → Jan 26 Ready to Bill ▶ Running 1 52
Jan 26 → Jan 26 Billing Review ▶ Running 0 52
Jan 26 → Jan 28 Ready to Bill ▶ Running 2 54
Jan 28 → Jan 28 Billing Review ▶ Running 0 54
Jan 28 → Feb 2 Ready to Bill ▶ Running 3 57
Feb 2 → Feb 2 Billing Review ▶ Running 0 57
Feb 2 → Feb 2 Ready to Bill ▶ Running 0 57
Feb 2 → Feb 2 Billing Review ▶ Running 0 57
Feb 2 → Feb 4 WO Correction Needed ▶ Running 2 59
Dispatch 0.0d
Holding 45.0d (excluded)
Coordinators 37.6d
Field Work 4.4d
Incomplete 2.0d (excluded)
Billing 41.7d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
45.0 days
Coordinators
37.6 days
Over SLA
Field Work
4.4 days
Over SLA
Incomplete (excluded from total)
2.0 days
Billing
41.7 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Feb 4, 2026 (95 days late)
📅
103.0 days Total Age
⏱️
39.0d in Ready for Release Longest Stage
🔄
38 transitions Status Changes
⚠️
66.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 39.0 days stuck in "Ready for Release"
⏱️
Total Delay 66.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
45.0d
Ready for Scheduling
20.6d / 1.0d SLA
Scheduled
17.0d / 2.0d SLA
Tech On Site
4.4d / 1.0d SLA
Closed
7.7d / 1.0d SLA
Incomplete
2.0d
Ready to Bill
38.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
2.3d
Completed
0.0d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/30/2026 SRobinson- Created follow up WO as requested. (WO-01371615)

04/16/2026 SRobinson- Created follow up WO as requested. (WO-01369023)

12/24/2025 EMartin sent email to Yadira.ManingGomez@gehealthcare.com advising moving onsite date to Tues 01/30/25 will have forms signed for any devices that cannot be made available due to high census

12/23/2025 ALuman - dispatch to Horace Barnes to complete week of 1/5. Spoke with Yaya and she said they will try to make devices available as they can due to census. They have no spares to swap.

10/27/2025 ALuman - put back into RFS. device was not located while onsite. Fady requested FSE does not return until all remaining devices have been located

10/20/2025 ALuman - reassigned to Jared to complete week of 11/3

10/09/2025 EMartin sent email to Yadira.ManingGomez@gehealthcare.com advising FSE onsite Weds 10/15/25 to complete devices 09/11/2025 MHamersley - recd email from Yadira confirming devices at Adventhealth Tampa, 3100 E Fletcher Ave, Tampa FL 33613; FSE Cred: None, upon arrival call POC for escort; ... 09/11/2025 MHamersley - called 813-971-6000, xfer to Bio Med, call went to VM/LM; sent email: Yadira.ManingGomez@gehealthcare.com

🔧 Work Performed
FMI 32097 Not Required – Device Location is Unknown
🔍 Technician Findings
Giraffe omni bed heater door
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301211
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:55 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Sep 11, 3:08 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 7d 5h
🚨 21.0 business days
👷
▶
3 Technician Assigned Oct 9, 2:54 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 27d 23h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-15T12:00:00.000+0000
⚠️ 7.0 business days
🆕
▶
3 Status: Entered Oct 20, 3:43 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Jared Heisler
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-03T05:00:00.000+0000, 2025-11-03T00:00:00.000+0000, 2025-11-03T13:00:00.000+0000
⚠️ 6.0 business days
🆕
Status: Entered by Ashley Luman Oct 27, 9:13 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 6d 17h, 0m
🚨 39.0 business days
👷
▶
3 Technician Assigned Dec 23, 12:19 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 57d 4h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-05T13:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Erin Martin Dec 24, 1:29 PM
Scheduled For: 2025-12-30T13:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Horace Barnes Dec 30, 3:37 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 3h
⏱️
5x Labor Added Dec 30, 5:55 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.25, 0.75, 15
⏳ 4.8 business days
✔️
Status: Completed by Horace Barnes Jan 6, 2:38 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6d 23h, 0m
⚠️ 5.0 business days
⚠️
Status: Incomplete by Fady Messak Jan 12, 8:29 AM
From: Closed
To: Incomplete
Duration in Previous: 5d 17h
⏳ 2.0 business days
🏁
Status: Closed by Horace Barnes Jan 13, 9:44 AM
From: Incomplete
To: Closed
Duration in Previous: 1d 1h
⏳ 3.0 business days
⏱️
▶
2 Labor Added Jan 15, 12:18 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 2h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 19, 9:28 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 3d 21h, 0m
💵
Status: Billing Review by Timothy Amburgey Jan 19, 12:06 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 2h 37m
📄
Status: Ready to Bill by Timothy Amburgey Jan 19, 12:11 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 5m
⏳ 1.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 20, 12:42 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 21, 2:03 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 23, 1:10 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 23h, 0m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 26, 2:10 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 28, 4:08 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 1h, 0m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Feb 2, 3:09 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
💵
▶
2 Status: Billing Review Feb 2, 4:18 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Timothy Amburgey
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1m
⏳ 2.7 business days
✔️
▶
2 Status: Completed Feb 4, 5:59 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Horace Barnes
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Timothy Amburgey Feb 4, 7:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 36m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 6, 8:46 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Feb 9, 9:29 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Feb 10, 11:46 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
💵
▶
2 Status: Billing Review Feb 10, 3:30 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
🚨 17.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:02 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22d 16h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:04 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 1m
🚨 41.0 business days
🧾
Invoice Created Apr 30, 6:01 PM
Invoice Number: SM-255622

Bottlenecks

Ready for Scheduling
Duration: 20.6 business days (threshold: 1.0 business days)
Exceeded by 19.6 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Tech On Site
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 16.4 business days (threshold: 1.0 business days)
Exceeded by 15.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Horace Barnes
Scheduled
Dec 30, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-255622

Work Details (6)

Name Type Status Qty Amount Date
WL-03050269 Labor Open 0.5 $0.00 Dec 30, 5:55 PM
WL-03050270 Labor Open 0.25 $0.00 Dec 30, 5:55 PM
WL-03050271 Labor Open 0.75 $100.00 Dec 30, 5:55 PM
WL-03050272 Travel Open 15 $0.00 Dec 30, 5:55 PM
WL-03050273 Travel Open 15 $0.00 Dec 30, 5:55 PM
WL-03066249 Labor Open 0.016666666666667 $38.00 Jan 15, 12:18 PM

Details