Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301214 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ADVENTHEALTH TAMPA — 3100 E FLETCHER AVE, TAMPA FL, 33613

Sep 4, 2025 → Feb 4, 2026

✅ Completed
PC Per client agreement
Target: Oct 31, 2025
🕐 Clock stopped: Invoiced (Feb 5)
⏸ 64d excluded (parts wait + holding)
✗ SLA Missed (32d late)
Dispatch 0.0d
Holding 48.0d (excluded)
Coordinators 39.6d
Field Work 4.3d
Incomplete 2.5d (excluded)
Billing 69.5d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
48.0 days
Coordinators
39.6 days
Over SLA
Field Work
4.3 days
Over SLA
Incomplete (excluded from total)
2.5 days
Billing
69.5 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Feb 5, 2026 (96 days late)
📅
110.5 days Total Age
⏱️
42.0d in Ready for Release Longest Stage
🔄
54 transitions Status Changes
⚠️
92.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 42.0 days stuck in "Ready for Release"
⏱️
Total Delay 92.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
48.0d
Ready for Scheduling
20.6d / 1.0d SLA
Scheduled
19.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
3.0d / 1.0d SLA
Closed
15.0d / 1.0d SLA
Ready to Bill
65.4d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
WO Correction Needed
2.3d
Incomplete
2.5d
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/24/2025 EMartin sent email to Yadira.ManingGomez@gehealthcare.com advising moving onsite date to Tues 01/30/25 will have forms signed for any devices that cannot be made available due to high census

10/27/2025 ALuman - put back into RFS. device was not located while onsite. Fady requested FSE does not return until all remaining devices have been located

10/20/2025 ALuman - reassigned to Jared to complete week of 11/3

10/09/2025 EMartin sent email to Yadira.ManingGomez@gehealthcare.com advising FSE onsite Weds 10/15/25 to complete devices 09/11/2025 MHamersley - recd email from Yadira confirming devices at Adventhealth Tampa, 3100 E Fletcher Ave, Tampa FL 33613; FSE Cred: None, upon arrival call POC for escort; ... 09/11/2025 MHamersley - called 813-971-6000, xfer to Bio Med, call went to VM/LM; sent email: Yadira.ManingGomez@gehealthcare.com

🔧 Work Performed
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use
🔍 Technician Findings
FMI 32097 completed. Inspected the Heater doors and found shoulder screw disengaged. Screw tightened per instructionAction Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301214
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:55 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Sep 11, 3:08 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 7d 5h
🚨 21.0 business days
👷
▶
3 Technician Assigned Oct 9, 2:54 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 27d 23h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-15T12:00:00.000+0000
⚠️ 8.0 business days
🆕
▶
3 Status: Entered Oct 20, 3:36 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Jared Heisler
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-03T05:00:00.000+0000, 2025-11-03T00:00:00.000+0000, 2025-11-03T13:00:00.000+0000
⚠️ 6.0 business days
🆕
Status: Entered by Ashley Luman Oct 27, 9:17 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 6d 17h, 0m
🚨 42.0 business days
👷
▶
3 Status: Assigned Dec 23, 12:14 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Luis Iser
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-05T13:00:00.000+0000
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 24, 1:31 PM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-30T13:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Derick Velazquez Dec 30, 2:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 2h
✔️
Status: Completed by Derick Velazquez Dec 31, 12:59 AM
From: Tech On Site
To: Completed
Duration in Previous: 10h 30m
⏳ 3.0 business days
⏱️
Labor Added Jan 3, 4:07 PM
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Derick Velazquez Jan 4, 3:51 PM
From: Completed
To: Closed
Duration in Previous: 4d 14h
⚠️ 9.0 business days
⏱️
▶
2 Labor Added Jan 15, 12:17 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 10d 20h
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 19, 9:28 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 3d 21h, 0m
💵
▶
2 Status: Billing Review Jan 19, 12:06 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 20, 1:30 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 21, 2:03 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 23, 1:11 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 23h, 0m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 26, 2:10 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
⚠️ 6.0 business days
💵
▶
2 Status: Billing Review Feb 2, 4:19 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Timothy Amburgey
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1m
⚠️
Status: Incomplete by Derick Velazquez Feb 2, 10:45 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 6h 25m
⏳ 2.2 business days
🏁
Status: Closed by Derick Velazquez Feb 4, 10:44 PM
From: Incomplete
To: Closed
Duration in Previous: 1d 23h
⏳ 2.2 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 6, 9:11 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 10h
⏳ 1.0 business days
🏁
Status: Closed by Derick Velazquez Feb 8, 12:35 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 3h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 10, 10:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
🚨 17.9 business days
💵
▶
2 Status: Billing Review Mar 5, 7:06 AM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Timothy Amburgey
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1m
🏁
Status: Closed by Derick Velazquez Mar 5, 11:03 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 56m
📄
Status: Ready to Bill by Timothy Amburgey Mar 6, 8:53 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 49m
💵
▶
2 Status: Billing Review Mar 6, 2:57 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Mar 9, 8:56 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review Mar 9, 3:29 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
💵
▶
2 Status: Billing Review Mar 10, 9:12 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
💵
▶
2 Status: Billing Review Mar 11, 9:13 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
🚨 10.0 business days
💵
▶
2 Status: Billing Review Mar 24, 2:07 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
💵
▶
2 Status: Billing Review Mar 25, 1:26 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 27, 10:20 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 1d 20h
📄
Status: Ready to Bill by Timothy Amburgey Mar 27, 10:25 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 5m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Apr 1, 8:59 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Apr 3, 11:40 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 6, 9:44 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
📨
Status: Invoice Pending by Timothy Amburgey Apr 6, 2:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4h 37m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:27 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 3h

Bottlenecks

Ready for Scheduling
Duration: 20.6 business days (threshold: 1.0 business days)
Exceeded by 19.6 business days
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Ready to Bill
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Derick Velazquez
Scheduled
Dec 30, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-258486

Work Details (2)

Name Type Status Qty Amount Date
WL-03053068 Labor Open 1 $100.00 Jan 3, 4:07 PM
WL-03066247 Labor Open 0.016666666666667 $38.00 Jan 15, 12:17 PM

Details